NORMA JEAN PANTOJA
Alpha Pediatrics
San Antonio ,USA
2
Languages
11
years of professional experience
Driven with solid background in resolving member issues and enhancing customer experience. Effectively managed member accounts, ensuring compliance and satisfaction. Demonstrated expertise in problem-solving and communication skills.
Work History
Curbside Shopper
2 Years- Ensured accurate order selection through meticulous attention to detail and product knowledge.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Streamlined communication between departments to enhance operational efficiency and customer satisfaction.
- Implemented process improvements that reduced order turnaround time significantly.
- Oversaw workflow in high-demand periods, ensuring timely service and adherence to quality standards.
- Led initiatives to enhance customer experience through personalized service and proactive problem-solving.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Lead Medical Assistant
11 Years 4 Months- Maintaining efficient clinic flow
- Rooming patients, taking vitals
- Administering Immunizations to patients
- Assisting with provider support activities related to patient care and patient education
- Performing data entry, such as documenting chronic medical conditions, preventive services, and medication reconciliation
- EMR usage
- Coordinating patient check-out, sick visits and follow-up
- Positive, coachable attitude with strong communication skills
- Able to multi-task and succeed in a fast-paced environment
- Knowledge of medical terminology
- Professional demeanor, ability to work effectively with a team and be flexible
- Performing medications per Doctors orders on administrating medication’s
- Checking Private stock vaccine orders to give to provider to order
- Ensuring strict adherence to HIPAA regulations and patient confidentiality policies
- Ensuring accurate and timely documentation of patient records in compliance with HIPAA regulations
- Assisting with medication administration and ensuring proper documentation and communication between providers and patients.
- Coordinating with patients to schedule follow-up appointments and notify them of any necessary tests or procedures
- Coordinating with insurance companies for pre-authorization of patient procedures and treatments
- Managing inventory and ordering medical supplies to ensure adequate stock levels
- Assisting with provider support activities related to patient care and patient education
Assistant Store Manager
9 Months- Customer service, greeting in a friendly & timely manner, creating a positive work environment
- Being knowledgeable and proactive in learning new promos, price changes, and policy updates
- Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
- Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
- Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
- Desire to be a part of the game-changing Cricket store team.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Effective at balancing customer experience and performance goals.
- Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
- Deliver outstanding service striving to retain and gain customers
- Participate in outside sales events or promotions
- Work flexible hours, weekends and holidays at various locations
- Became a Assistant Manager on June 2020
- Hire, coach, train, and manage a small team of employees through the use of daily observation forms, monthly one on one meetings, and on the spot redirect coaching.
- Achieve monthly sales quota by using cross selling techniques for wireless phones, accessories, service plans, and features.
- Retain customers by provide outstanding customer service to new and existing customers in both sales and service transactions.
- Complete operational duties assigned to you accurately and within required time frames.
- Identify and capitalize on upselling opportunities to increase revenue
- Develop and maintain relationships with key clients, understanding their needs and providing solutions to drive sales and customer satisfaction.
- Develop and maintain relationships with key accounts to ensure customer satisfaction and maximize sales opportunities.
Education
Medical Assistant
Skills
Positive
coachable attitude with strong communication skills
Able to multi-task and succeed in a fast-paced environment
Knowledge of medical terminology
Professional demeanor
ability to work effectively with a team
Work flexible hours
weekends and holidays
Experience Administering Injections
EMR Systems
Vital Signs
Patient Care
Medical Office Experience
Business Development
Assistant Manager Experience
HIPAA compliance
Clinical leadership
Insurance verification and billing
Vital signs monitoring
LANGUAGES
English
Spanish
Timeline
Curbside Shopper
H-E-B Plus
08.2024 - CurrentRead More
Assistant Store Manager
SUNCOM MOBILE
03.2020 - 12.2020Read More
Lead Medical Assistant
Alpha Pediatrics
04.2015 - CurrentRead More
Stanford Brown College
Medical Assistant
Read More