Norma Lizzette Reyes Medina
Houston,TX
Summary
Proven leader in banquet services, excelling in time management and customer service, significantly enhancing guest satisfaction at JW Marriott Hotel. Expert in safe food handling and adept at fostering teamwork, I have driven successful large-scale events, ensuring seamless execution and repeat business through meticulous coordination and positive client interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Server
Post Oak Hotel
1600 West Loop South Houston Tx 77027
09.2019 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
Banquet Server
Marriott Marquis Hotel
1777 Walker St Houston Tx 77010
09.2019 - Current
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
Banquet Captain
Derek Hotel
2525 West Loop S Houston Tx, 77027
09.2021 - 07.2024
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Addressed and resolved guest concerns promptly, maintaining high levels of customer satisfaction.
Banquet Captain
JW Marriott Hotel
801 Travis St Houston Tx 77002
08.2014 - 10.2018
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
Education
Bilingual Executive Secretary
San José California College
El Salvador 11.1988
Skills
Strong teamwork
Time Management
Customer Service
Table setting knowledge
Food Service
Customer service focus
Punctual and Reliable
Flexible Schedule
Safe Food Handling
Certification
- ServSafe Food Handler Certification - TABC Certification
- CI/TY Events checks Part 1 elearning Certificate
- CI/TY Event Checks 3- Posting and Closing the Day eLearning Certificate
- CI/TY Event Checks 4- End to End Process eLearning
- Alcohol Server Certification - ServSafe Alcohol.
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification
Languages
Spanish And English
Professional Working
Timeline
Banquet Captain
Derek Hotel
09.2021 - 07.2024
Banquet Server
Post Oak Hotel
09.2019 - Current
Banquet Server
Marriott Marquis Hotel
09.2019 - Current
Banquet Captain
JW Marriott Hotel
08.2014 - 10.2018
Bilingual Executive Secretary
San José California College