Norman Allen
Centennial,CO
Summary
Dynamic supervisor with a proven track record at Starbucks, enhancing team efficiency and driving performance improvements. Skilled in problem-solving and customer service, I successfully implemented strategies that optimized workflows and elevated customer satisfaction. Adept at fostering collaboration, I prioritize team success while maintaining high operational standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
02.2019 - Current
- Oversaw daily department operations, ensuring smooth workflows and timely task completion.
- Utilized leadership skills to enhance team efficiency and streamline workflows.
- Responded promptly to customer inquiries, effectively addressing concerns and providing solutions.
- Supported partners during challenges, offering guidance on problem-solving for improved outcomes.
- Collaborated with management to develop strategies that increased store performance and profit margins.
- Identified areas for optimization and led initiatives to improve workplace processes.
Operations
Lifetime Fitness Center
01.2018 - 02.2019
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Childcare Provider
Lifetime Fitness Center
02.2017 - 01.2018
- Maintained open lines of communication with families, sharing daily updates on their child's progress and addressing any concerns or questions.
- Developed strong relationships with children by displaying empathy, understanding, and active listening skills.
- Collaborated with other childcare providers to share best practices and develop a supportive network for continued professional growth.
- Implemented daily routines and activities to stimulate and engage children.
Line Worker
Chipotle
03.2015 - 02.2017
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Managed time effectively while juggling multiple responsibilities, ensuring all tasks were completed efficiently without compromising quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Arapahoe High School
Colorado Skills
- Customer service focus
- Independent decision-making capacity
- Problem-solving
- Goal setting
- Team collaboration
Accomplishments
- Supervised team of 13 staff members.
- Collaborated with manager to streamline production.
- Documented and resolved customer dissatisfaction which led to increased store rating.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Challenged self and team to deliver store goals and expected results tied to partner, customer, and business.
Certification
Food Safety Manager Certification
Partner of the Quarter (Q1 2024, Q2 2023, Q2 2020, Q4 2019)
Nominated and awarded by my peers for my contributions to workplace satisfaction and improving employee morale.
Timeline
Supervisor
Starbucks
02.2019 - Current
Operations
Lifetime Fitness Center
01.2018 - 02.2019
Childcare Provider
Lifetime Fitness Center
02.2017 - 01.2018
Line Worker
Chipotle
03.2015 - 02.2017
High School Diploma -
Arapahoe High School
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