Summary
Overview
Work History
Education
Skills
Graduate from RMDP and Elevate
Timeline
Generic

Norman Dill II

Birmingham,AL

Summary

Dynamic retail leader with a proven track record at AT&T, excelling in customer service and problem-solving. Successfully drove sales growth and enhanced team performance through innovative strategies and effective coaching. Recognized for optimizing operations and fostering a collaborative environment, resulting in increased market share and customer satisfaction.

Overview

30
30
years of professional experience

Work History

Retail Store Manager

Prime Communications AT&T
02.1996 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

ATT Customer Experience Manager

AT&T Mobility
03.2003 - 02.2016
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.

Market Director

Planet Cellular
01.1998 - 01.2003
  • Championed creative problem-solving techniques within the team, leading them towards developing innovative solutions addressing current issues/challenges faced by the organization.
  • Fostered a culture of continuous improvement by encouraging team members to seek out opportunities for personal and professional growth.
  • Collaborated with sales teams to develop targeted sales strategies that maximized revenue potential.
  • Evaluated competitive landscape to identify opportunities for differentiation and positioning, leading to increased market share.
  • Leveraged data-driven insights to optimize pricing strategies, resulting in increased profitability.

Education

Bachelor of Theology -

Freedom Bible College
Arkansas City, AR

No Degree - Business Management

Jefferson State Community College
Birmingham, AL
06-2004

High School Dipoloma

Huffman High School
Birmingham, AL
06-1993

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations

Graduate from RMDP and Elevate

RMDP program elite ATT Manager Program top 5% get chosen

Elevate Graduate Prime selected elite Manager Program

Timeline

ATT Customer Experience Manager

AT&T Mobility
03.2003 - 02.2016

Market Director

Planet Cellular
01.1998 - 01.2003

Retail Store Manager

Prime Communications AT&T
02.1996 - Current

Bachelor of Theology -

Freedom Bible College

No Degree - Business Management

Jefferson State Community College

High School Dipoloma

Huffman High School

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Norman Dill II