Norman Flores
Houston,TX
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Board Member
Montgomery County Hispanic Chamber
04.2022 - Current
- Fostered collaboration among board members, promoting open communication and shared decision making.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
Branch Manager, VP
Sunflower Bank
10.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Assistant Branch Manager
Pioneer Bank (Now Sunflower Bank)
10.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Personal Banker, III
Cadence Bank
04.2019 - 10.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Personal Banker
JPMorgan Chase
02.2017 - 04.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Bank Teller
JPMorgan Chase
02.2016 - 02.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Associate of Applied Science - Mechanical Engineering
Lone Star Community College
Houston, TX12.2019
Skills
- Organizational Leadership
- Strategic Planning
- Nonprofit experience
- Leadership experience
- Operational Efficiency
- Industry Expertise
- Operations Management
- Management Team Leadership
Certification
Certified Notary Public
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Board Member
Montgomery County Hispanic Chamber
04.2022 - Current
Branch Manager, VP
Sunflower Bank
10.2019 - Current
Assistant Branch Manager
Pioneer Bank (Now Sunflower Bank)
10.2019 - 09.2021
Personal Banker, III
Cadence Bank
04.2019 - 10.2019
Personal Banker
JPMorgan Chase
02.2017 - 04.2019
Bank Teller
JPMorgan Chase
02.2016 - 02.2017
Associate of Applied Science - Mechanical Engineering
Lone Star Community College
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