- General Fitness
- Coaching High school junior varsity football
- Coaching High school junior varsity basketball
- Reading
- Technology
- Sports
- Mentoring
NORMAN GRANT
San Francisco,CA
Summary
I will bring a young ambitious mind state to the company, expressing the importance of team work and communication. I am a motivated, hard working young gentlemen, who believes in engaging with people in a positive way. I will bring a positive and encouraging attitude to the company with a will to overachieve in any circumstance. Not only do I work great as an individual, but I work well in a group environment. Understanding the task and executing to the best of my ability. Very team oriented worker, being able to communicate with co-workers as well; as exercising incredible customer service is most important to me.
Overview
9
9
years of professional experience
Work History
Store Manager
Verizon
137 Serramonte
07.2020 - 04.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed and creating schedules
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Solutions Specialist
Verizon Wireless
02.2018 - 07.2020
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Sales Floor Associate
Nike San Francisco
05.2015 - 10.2017
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales.
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, and build visual displays when necessary.
- Assist Leads, Senior Associates, and Managers in training entry level associates.
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting.
Store Manager
Mobile One LLC
San Francisco, CA
10.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Interests
References
Nike manager -Juriz Macorol 415-392-6453
24 Hour Fitness - Bob Smith 415-434-5080
Park and Recreation - Jennifer Wong 415- 361-0167
California State East Bay Resident Assistant - David Yang 760-705-0151
Timeline
Store Manager
Mobile One LLC
10.2023 - Current
Store Manager
Verizon
07.2020 - 04.2023
Solutions Specialist
Verizon Wireless
02.2018 - 07.2020
Sales Floor Associate
Nike San Francisco
05.2015 - 10.2017