Norman Kydd
Maricopa,AZ
Summary
Dynamic security professional with extensive experience at AT&T, excelling in operational efficiency and customer service. Proven ability to enhance safety protocols and train personnel effectively. Skilled in incident reporting and emergency response, demonstrating strong leadership and communication skills to foster a secure environment. Committed to continuous improvement and quality assurance.
Overview
50
50
years of professional experience
Work History
Security Officer
Marksman
Mesa, AZ
05.2023 - 06.2025
- Monitored premises to ensure safety and security of the facility.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and incidents, documenting actions taken.
- Assisted in training new security personnel on protocols and procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
Security Officer
Allied Universal
Tempe, AZ
10.2022 - 04.2023
- Provided escorts for visitors as needed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Completed incident reports to record security or loss prevention incidents.
Operations Manager, Customer Experience
AT&T
Phoenix, AZ
07.1975 - 08.2005
- Managed customer service operations to enhance overall satisfaction and efficiency.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Implemented process improvements to streamline operations and reduce response times.
- Led monthly team meetings to discuss performance and address customer concerns.
- Assessed existing processes, identified opportunities for improvement and recommended solutions that increased efficiency within the organization.
Education
Bachelor of Science - Internal College
AT&T University Internal Degree
Watertown, MA06-1977
High School Diploma -
Watertown High School
Watertown, MA06-1970
Skills
- Surveillance techniques
- Incident reporting
- Emergency response
- Customer service
- Training and development
- Communication skills
- Time management
- Entrance control
- First aid and CPR certified
- Detail-oriented
- Team leadership
- Employee training
- Operational efficiency
- Quality assurance
- Process improvements
- Goal setting
- Workforce training
Timeline
Security Officer
Marksman
05.2023 - 06.2025
Security Officer
Allied Universal
10.2022 - 04.2023
Operations Manager, Customer Experience
AT&T
07.1975 - 08.2005
Bachelor of Science - Internal College
AT&T University Internal Degree
High School Diploma -
Watertown High School
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