- Embracing outdoor adventures such as camping, hiking, fishing, & hunting
- Enjoy participating in golf for overall physical and mental well-being
Norman L Verbeck IV
Loveland
Summary
I am a highly motivated professional with a strong commitment to teamwork and collaboration seeking a challenging role in the field of information security. I bring a track record of utilizing my analytical skills and problem-solving abilities to drive projects to completion, while fostering a positive and inclusive team environment. I am eager to leverage my passion and expertise to contribute to a dynamic and innovative team. I am thrilled to start my career in this field I love and look forward to putting my academic knowledge to use.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Support Specialist
London Computer Systems
10.2024 - Current
- Increased knowledge base usage by creating detailed tickets on common product issues and solutions.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Contributed to product development by sharing valuable customer feedback and insights via usability requests.
Server
Olive Garden
06.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Digital Forensics And Cybersecurity
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2024
High School Diploma -
Columbia Montour Area Vocational Technical School
Bloomsburg, PA06.2020
Skills
- Proficient in Python
- Digital Forensic Examination
- Database Architecture Development
- Skilled in using Logikcull for e-discovery
- Cellebrite Software Experience
- Web development using HTML
- Skilled in PHP programming
- Telephone support
- Database Management with MySQL
- Remote Support
- Experience in Encase Software
- Incident Management
- Experience with FTK Suite
- Ticketing Systems
- Experienced with Microsoft Office Software
- Operating Systems
- IT System Administration
- Problem-Solving
- Network Administration
- Time Management
- PC Maintenance
- Organizational skills
Certification
CAE-CD, NSA | DHS, 05/01/24
Projects Hobbies
Forensic Examination & Report (Mock Court Trial), Throughout the course Advanced Topics in Digital Forensics, I was tasked to create thorough forensic examinations of hard drives given to me and create a case study upon the case description provided. During this, I followed all rules according to chain of custody to complete this project. Upon completion, I was tasked to present all evidence gathered as an expert witness in a mock court trial. I did this three times. If you are interested in viewing these, I will gladly forward them to you.
Core Curriculum
- Small Devices
- Network Security
- Database Design
- Digital Forensic Softwares
- Advanced Topics in Digital Forensics
- Cybercrime & Cyberterrorism
- File Systems 1
- File Systems 2
- e-Discovery
- Linux
- Security Fundamentals
- Penetration Testing
Interests
Timeline
Product Support Specialist
London Computer Systems
10.2024 - Current
Server
Olive Garden
06.2021 - 10.2024
Bachelor of Science - Digital Forensics And Cybersecurity
Bloomsburg University of Pennsylvania
High School Diploma -
Columbia Montour Area Vocational Technical School
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