Norman Pabon
Huntsville,AL
Summary
Leader, self-starter, mentor, and motivator, who thrives in fast-paced environments, and maintains a calm demeanor in challenging situations. Proven track record in implementing security strategies and minimizing loss incidents amongst the six stores I oversee in our region. Demonstrated expertise in surveillance and incident reporting, ensuring a safe environment.
Overview
16
16
years of professional experience
Work History
Asset Protection Specialist
Home Depot
10.2022 - Current
- Oversee six stores in our region.
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
Car Sales Associate
Kia University
05.2022 - 09.2022
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Prepared purchased vehicles and completed final delivery checks.
Asset Protection Manager
Walmart
05.2020 - 04.2022
- Monitor area of responsibility by identifying shrink and ensuring a safe environment for both employees and customers.
- Act as a deterrent to criminal activity by remaining visible in designated area.
- Assist with investigations, maintain documentation, execute emergency procedures, and ensure safety practices are followed.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Controlled reduction of loss inventory by protecting company assets.
- Promoted to Management position within 1 year and 6 months.
Sales Associate
Hyundai Of Decatur
08.2019 - 01.2020
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated vehicle features and conducted test drives.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Sales Associate
Freedom Powersports
03.2019 - 08.2019
- Prepared sales slips and sales contracts.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
- Followed latest market trends to help optimize seasonal buys and boost sales.
Technical Support Representative
Neonova
10.2018 - 03.2019
- Access information from multiple sources using various computer applications.
- Remotely configure and troubleshoot technical internet, voice and video issue.
- Worked in fast paced call center setting.
Customer Relations Team Manager
Verizon Wireless
01.2009 - 07.2018
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Handled multiple Escalation Calls per day.
- Described product to customers and accurately explained details and care of merchandise.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
Education
Associate of Applied Science - Network Engineering
Virginia College
Huntsville, AL2009
Skills
- Oversee six stores in our region
- Proficient in Verint software
- Case report writing
- Interviewing and prescreening
- Training and development
- Strong written/verbal communications
- Strong De-Escalation skills
- Interpreting Procedures and Instructions
- Premises Surveillance
- Security Operations Experience
- Administering security inspections
- Briefing skills
References
- Kimberly Poe (205) 258-6348 - Professional
- Michelle Leverett (256) 425-5767 - Professional
- Adam Latham (205) 657-2897 - Professional
- Shawn Posey (256) 226-5265 - Professional
Timeline
Asset Protection Specialist
Home Depot
10.2022 - Current
Car Sales Associate
Kia University
05.2022 - 09.2022
Asset Protection Manager
Walmart
05.2020 - 04.2022
Sales Associate
Hyundai Of Decatur
08.2019 - 01.2020
Sales Associate
Freedom Powersports
03.2019 - 08.2019
Technical Support Representative
Neonova
10.2018 - 03.2019
Customer Relations Team Manager
Verizon Wireless
01.2009 - 07.2018
Associate of Applied Science - Network Engineering
Virginia College
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