Summary
Overview
Work History
Education
Skills
Photography
Timeline
Generic

Jacque Robbins

Glendale,AZ

Summary

Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with eight (8) years expertise. Employed investigative and communication skills to acquire information and evidence. Enthusiastic asset protection specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Overview

16
16
years of professional experience

Work History

Asset Protection Specialist

The Home Depot
Peoria , AZ
03.2022 - Current
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
  • Led physical security and safety culture through training and by promoting safe and secure standards.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.

Loss Prevention Supervisor

Kohl's Department Stores, Inc
Phoenix, AZ
01.2014 - 02.2022
  • Trained and monitored on boarding loss prevention associates to ensure proper procedures are being implemented.
  • Oversaw loss prevention officers schedules.
  • Delegated tasks to loss prevention officers.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft and operational errors.
  • Installed and maintained covert security equipment.

CNA and Caregiver

Brookedale Senior Living
Sun City West, AZ
07.2015 - 08.2016
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Loss Prevention Officer

Kohl's Department Stores, Inc
Glendale, AZ
11.2012 - 01.2014
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Utilized CCTV (closed circuit television) to observe potential shoplifters.
  • Conducted floor surveillance when needed due to CCTV out of reach.
  • Made successful apprehension on shoplifters.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.


POS/Shoe Sales Associate

Kohl's Department Stores, Inc
Glendale, AZ
11.2007 - 11.2012
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Modeled and delivered exceptional customer experiences and built strong customer-first culture.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.

Education

High School Diploma -

Deer Valley High School
Glendale, AZ
05.2009

Skills

  • Theft Reduction
  • Security Awareness
  • Intelligence Surveillance
  • Internal Investigations
  • Training Methods
  • Active Listening
  • Basic First Aid
  • Shoplifter Detention
  • Customer Satisfaction

Photography

Passionate about capturing life's greatest moments. I have done photoshoots for baseball and softball teams, newborns, family portraits, engagements, maternity and graduation. The best part about photography is being able to be apart of those big moments in people's lives and witnessing how happy the photos make them.

Timeline

Asset Protection Specialist

The Home Depot
03.2022 - Current

CNA and Caregiver

Brookedale Senior Living
07.2015 - 08.2016

Loss Prevention Supervisor

Kohl's Department Stores, Inc
01.2014 - 02.2022

Loss Prevention Officer

Kohl's Department Stores, Inc
11.2012 - 01.2014

POS/Shoe Sales Associate

Kohl's Department Stores, Inc
11.2007 - 11.2012

High School Diploma -

Deer Valley High School

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Jacque Robbins