Norman Pourroy
Bakersfield,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
40
40
years of professional experience
Work History
Professional Sales Representative
Elmco Stewart
04.2015 - Current
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Listened to customer needs and desires to identify and recommend optimal products.
Sr. Project Manager
HPS Mechanical Inc.
01.1984 - 03.2015
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Partnered with project team members to identify and quickly address problems.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Updated customers and senior leaders on progress and roadblocks.
- Established and managed change management processes to fulfill successful project transitions.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Education
High School Diploma -
South High School
Bakersfield, CA06.1983
Skills
- Regional Accounts
- Persuasive Negotiations
- Client Satisfaction
- Negotiation Tactics
- Product Presentation
- Sales Expertise
Timeline
Professional Sales Representative
Elmco Stewart
04.2015 - Current
Sr. Project Manager
HPS Mechanical Inc.
01.1984 - 03.2015
High School Diploma -
South High School
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