Norman Williams
Meridian,ID
Summary
With a proven track record at Bivio Transportation / Bronco Winery, I excel in transportation knowledge and workflow planning. I've enhanced customer satisfaction through effective route planning and safety compliance, while also leading training programs to elevate team performance.
Overview
13
13
years of professional experience
Work History
Dispatch Manager / Delivery Driver
Bivio Transportation / Bronco Winery
Ceres, CA
08.2020 - 10.2024
- Organized and coordinated dispatch training programs for new hires and refresher training programs.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety checks.
Delivery Driver
PODS Enterprises
Manteca, CA
08.2018 - 11.2020
- Ensured the safety of all goods transported by securing loads properly.
- Delivered to customer homes and business offices.
- Determined quickest and safest routes for delivery by using effective planning.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Street Sweeper Operator
City of Merced
Merced, CA
11.2016 - 10.2018
- Drove multiple vehicles including dump trucks, front loaders, rear loaders, steam rollers, garbage trucks, leaf trucks and back hoe's.
- Ensured proper functioning of street sweeper equipment by performing daily inspections and routine maintenance tasks.
- Supported environmental initiatives by properly disposing collected waste materials according to established guidelines and procedures.
Delivery Driver Trainer
Fresh Point Produce
Turlock, CA
01.2012 - 12.2016
- Evaluated driver performance through regular ride-alongs, providing real-time feedback and coaching to improve overall effectiveness.
- Evaluated performance of assigned personnel and provided corrective actions of trainees.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
Diploma - General Studies
San Gabriel High School
San Gabriel, CA06.1989
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- DOT Compliance
- Class B Licensed
Timeline
Dispatch Manager / Delivery Driver
Bivio Transportation / Bronco Winery
08.2020 - 10.2024
Delivery Driver
PODS Enterprises
08.2018 - 11.2020
Street Sweeper Operator
City of Merced
11.2016 - 10.2018
Delivery Driver Trainer
Fresh Point Produce
01.2012 - 12.2016
Diploma - General Studies
San Gabriel High School