Normandie Grilho

Assistant Store Manager experienced in team leadership and operational management. Enhanced customer communication and service through effective performance compliance with operational standards. Drove business performance by optimizing processes, implementing cost-effective strategies, and fostering staff development.

• Managed daily store operations and ensured smooth workflow.
• Trained and supervised staff to improve customer service and engagement.
• Implemented promotional campaigns that increased customer traffic and brand awareness.
• Oversaw financial transactions and maintained accurate cash handling procedures.
• Resolved customer complaints effectively to enhance satisfaction levels.
• Recruited new employees to build a skilled workforce.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Created weekly work schedules for store personnel.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Developed inventory management strategies to optimize stock levels.
• Monitored inventory levels and placed orders to restock shelves.
• Managed daily banking activities such as deposits and withdrawals.
• Updated and maintained store signage and displays.
• Prepared monthly reports on sales figures, expenses, profits.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Identified operational issues and initiated process improvements to enhance workplace safety and efficiency.
• Updated POS system with new products and promotional offers.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Processed cash, credit card, and digital payments accurately to ensure smooth transactions.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Issued receipts, refunds, credits or change due to customers.
• Processed customer transactions accurately and efficiently at the venue.
• Partnered with team members to enhance checkout procedures for improved customer experience.
• Ensured compliance with company policies during cash handling processes.
• Welcomed customers and addressed inquiries about products and services to provide assistance.
• Assisted patrons with inquiries about events and ticket options.
• Worked closely with front-end staff to assist customers.

• Supervised and led employees to maintain productivity and customer service levels.

Trained new employees on food safety and customer service standards.

• Coordinated team meetings to discuss goals, procedures, and feedback.
• Assisted in scheduling shifts to optimize staff coverage and performance.
• Managed inventory levels and organized stock to streamline kitchen operations.
• Ensured cleanliness of workstations and adherence to health regulations.
• • Ensured customer satisfaction by addressing inquiries and complaints.
• Handled customer complaints and resolved issues promptly and professionally.
• Delegated tasks to staff to maintain an organized work environment.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.