Norman Sowder

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Learned the skills necessary to perform servicing, installing and maintaining Residential HVAC systems

• Assembled and repaired components for aircraft, working with various Aluminum alloys, titanium, and composites requiring special manufacturing treatments, coatings and installation processes.
• Maintained comprehensive documentation on all completed tasks, aiding in data-driven improvements to manufacturing processes.

• Performed assembly functions in the construction new aircraft
• Maintained a clean and organized work environment, upholding safety standards and promoting efficiency within the team.

• Gained valuable experience in aircraft structure assembly and modification techniques and proper procedures