Microsoft Office Suite
Norman Shamar Markland
Manager
1502 W 85th Street, Los Angeles,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Graphics, Signage, Embroidery, Digital Printing, Screen Printing, Promotional Printing & Marketing. Proven people leader motivates and optimizes staff performance and productivity.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Managing Director
Express Banners
Kingston, Jamaica
08.2014 - Current
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing..
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised and implemented innovative and marketing campaigns to promote products and services.
Customer Service & Technical Support Specialist
ASUS Computer International (Xerox Commercial Sol)
Kingston, Jamaica
11.2011 - 08.2014
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Meet customer requirements through first contact resolution.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Use multiple database systems and documents to view information for answering customer inquiries, troubleshooting technical issues and dispatching service when necessary.
- Maintain broad and in-depth knowledge of products and services.
Production Manager
Logo Stitch Manufacturing Ltd.
Kingston, Jamaica
02.2002 - 09.2011
- Standardized production procedures, job roles, and quality assurance guidelines.
- Sourced materials to keep up with production goals and meet customer demands.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Supervising and managing the work of junior staff
- Planning and organizing production schedules
- Estimating, negotiating and agreeing budgets and timescales with clients and managers
- Re-negotiating timescales or schedules as necessary
- Organizing the repair and routine maintenance of production equipment
- Organizing relevant training sessions.
Education
Bachelor of Science - Information Technology
University of The Commonwealth Caribbean
Jamaica, KGN 09.2012 - 12.2017
Diploma - Computer Technician
Jamaica School of Business
Jamaica, KGN 01.2001 - 12.2002
Certificate - Personal Management/ Personal Productivity
Leadership Management International, INC
Waco, TX 05.2001 -
Ceriticate - Mobile Elevated Work Platforms Certification
National Forklift Foundation
06.2023 - 06.2023
Certificate - Forklift Operator Certification
National Forklift Foundation
06.2023 - 06.2023
Skills
Graphic Artist
Software
Adobe Photoshop
Adobe Illustrator
Corel Draw
Wilcom Es Desinger ( Embroidery)
Hobbies
Soccer, Swimming, Basketball & Fishing
Timeline
Ceriticate - Mobile Elevated Work Platforms Certification
National Forklift Foundation
06.2023 - 06.2023
Certificate - Forklift Operator Certification
National Forklift Foundation
06.2023 - 06.2023
Managing Director
Express Banners
08.2014 - Current
Bachelor of Science - Information Technology
University of The Commonwealth Caribbean
09.2012 - 12.2017
Customer Service & Technical Support Specialist
ASUS Computer International (Xerox Commercial Sol)
11.2011 - 08.2014
Production Manager
Logo Stitch Manufacturing Ltd.
02.2002 - 09.2011
Certificate - Personal Management/ Personal Productivity
Leadership Management International, INC
05.2001 -
Diploma - Computer Technician
Jamaica School of Business
01.2001 - 12.2002
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