Norris C. Nesbitt
Norristown,PA
Summary
Client Relations Professional with a strong background in assisting clients with a positive and productive experience while providing excellent customer service. Exceptional client evaluation and assessment skills, with the ability to locate appropriate services from health care professionals, educational, residential and employment resources for clients. Highly adept at assisting co-workers and clients in the utilization of company procedural practices to aide in the proactive progression of client and company goals and action plans. Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision. Proven ability to work effectively with diverse personalities in a tactful, decisive, and resourceful manner. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Social Media Platforms
Overview
15
15
years of professional experience
Work History
General Education Paraprofessional
GHR Resources/Norristown School District
08.2024 - 08.2024
- Provided instruction as directed by Kindergarten and First Grade teachers to assist children in a variety of different subject matters including cognitive, gross, and fine motor skills.
- Performed the task of a cafeteria monitor and student assistant during multiple lunch hours for the children
- Monitored and greeted children during their entry to school in the morning, and during their exit from school while waiting in the parent pickup line.
- Performed one on one and small group academic activities for mathematics, and language development
- Completed the district dietary breakfast receipt log
- Assisted with emotional, mental, and social support for general education students and special needs students.
- Practiced the implementation of positive behavior intervention support policies for emotionally, mentally, and intellectually delayed children
- Collaborated with general education teachers, autism support teachers, language support specialist, and other staff as needed.
- CPR Certified
Legislative Assistant/Constituent Services Advisor
Pennsylvania House of Representatives
01.2023 - 05.2023
- Aided constituents located in Plymouth Meeting, and Conshohocken, PA with inquiries and problem resolution involving The Dept of Human Services, The Local County Assistance Office, Septa, Vital Records, The Department of Revenue, The Pennsylvania Department of Transportation (PennDot), and local offices
- Assisted with scheduling conferences and meetings with Local, State and Congressional Officials for the District Director, and the District State Representative
- Prepared time sensitive documents by constituent request while coordinating with Legislative Liaisons for expeditious processing
- Participated in community outreach for seniors, disabled, displaced, and impoverished individuals
- Advocated on behalf of those experiencing housing vulnerability, and eviction
- Communicated with non-profit organizations to bridge the gap and facilitate services provided to marginalized recipients
- Composed congratulatory, bereavement, special occasion, and life event letters for constituent(s), and colleagues of the District State Representative
Member and Provider Service Representative
The Results Company
04.2019 - 12.2020
- Fully acclimated with multiple lines of business for Medicaid insurance in Pennsylvania
- Provided members, medical professionals, and providers with health insurance policies and procedures according to state
- Transferred calls to the appropriate internal departments
- Contacted medical facilities on behalf of the member(s)
- Arranged transportation to and from the home of member(s) to medical facilities
- Communicated with Service Coordinators
- Assisted members with filing grievances against medical facilities and providers who provided insufficient levels of care
Driver/Paratransit
Clarion Medical Transport
04.2018 - 12.2019
- Transported patients to and from dialysis, rehabilitation centers, hospitals, and medical facilities
- Communicated with dispatchers to coordinate proper pick up and drop off time for patients
- Communicated with Aides, medical personnel and staff about specialized instructions for patient transports
- Exhibited exceptional time management skills with minimal supervision
- Successfully executed all safety guidelines for traffic laws, and company safety policies
Driver/Operator
MV Transit
09.2018 - 02.2019
- Assisted passengers with physical disabilities onto a wheelchair assessable vehicle
- Applied wheelchair restraints to wheel chairs to properly secure wheel chair bound passengers
- Exemplified excellent customer service while transporting Metropolitan area natives and tourist
- Exhibited excellent navigational skills with and without GPS assistance
Driver
Lyft
03.2018 - 04.2018
- Transported Customers throughout the Philadelphia, and surrounding Metropolitan area to assist in an easy commute to work, home, airports, train terminals, and recreational outings
- Assisted tourist in finding historical Philadelphia landmarks and popular attractions
- Provided a comfortable traveling experience during inclement weather
- Provided excellent customer service and superior driving skills
Member/Provider Services Representative
AmeriHealth Caritas
10.2016 - 12.2016
- Made Primary Care Physician changes
- Updated Race, Ethnicity and Religion information to enable the insurance carrier to better service the needs of the members
- Communicated efficiently with Physicians and Physician staff members to validate patient attendance and care at the Physician’s office
- Updated Member geographical information upon request; Validated Third Party Insurance liability
- Communicated effectively with personal member representatives to resolve member inquiries and Primary Care Physician change
Lead Teacher and Van Driver
Child Care of the Future
05.2016 - 09.2016
- Prepared Lesson Plans according to PA Keys standards for children between the ages of 5-12 years of age
- Transported children receiving before and aftercare service to school and the facility
- Coordinated with TSS workers to provide educational tools and activities for a special needs child
- Provided support to TSS workers to emotionally support a special needs child with autism during the expression of overwhelming external and environmental stimuli
Child Care provider
Personal Care Giver
05.2012 - 06.2016
- Provided a safe and clean environment for an infant and toddler
- Fed, clothed, and washed both an infant and toddler
- Administered medication during times of ailment as needed
- Full time educator to aid in excellent child development in mental, social, and physical functions
Customer Service Representative
Social Security Administration
08.2014 - 03.2015
- Conducted intake assessments for potential SSA, Disability, and Survivor Benefit recipients
- Provided accurate and concise account information for benefit recipients and caregivers
- Effectively communicated Social Security Administration procedures, rules, and regulations
- Perform potential benefit amount and date of availability for potential and current benefit recipients
Home Health Care Worker
Touching Hearts
04.2012 - 06.2012
- Aided individuals with physical and mental debilitating diseases such as Alzheimer’s, Parkinson’s
- Disease etc. to perform daily functional activities
- Provided a safe and clean home environment for individuals with physical and mental debilitating diseases
- Created daily mentally therapeutic indoor and outdoor recreational activities to assist with both physical and mental relaxation
Small Business, Self Employed Business Unit Customer Service Representative
US Department of Treasury
05.2009 - 04.2012
- Provided essential compliance procedural information to customers to resolve complex personal and business financial discrepancy issues requiring extensive professional knowledge & research
- Developed and taught instructional materials to provide an overview of job-related procedures, updates & productivity expectations for both new hires and experienced employees
- Electronically recorded minutes during employee/managerial meetings, briefings, and conferences
- Acted as an On the Job instructor to provide essential procedural knowledge and aide in proper procedure execution during delinquent account review by new hire and experienced employees
- Performed the duty of Employee/Manager Advisor for internal account management
Education
Liberal Arts
Montgomery County Community College
Blue Bell, PA04-2026
Lincoln University
Lincoln University
Lincoln University, PATimeline
General Education Paraprofessional
GHR Resources/Norristown School District
08.2024 - 08.2024
Legislative Assistant/Constituent Services Advisor
Pennsylvania House of Representatives
01.2023 - 05.2023
Member and Provider Service Representative
The Results Company
04.2019 - 12.2020
Driver/Operator
MV Transit
09.2018 - 02.2019
Driver/Paratransit
Clarion Medical Transport
04.2018 - 12.2019
Driver
Lyft
03.2018 - 04.2018
Member/Provider Services Representative
AmeriHealth Caritas
10.2016 - 12.2016
Lead Teacher and Van Driver
Child Care of the Future
05.2016 - 09.2016
Customer Service Representative
Social Security Administration
08.2014 - 03.2015
Child Care provider
Personal Care Giver
05.2012 - 06.2016
Home Health Care Worker
Touching Hearts
04.2012 - 06.2012
Small Business, Self Employed Business Unit Customer Service Representative
US Department of Treasury
05.2009 - 04.2012
Liberal Arts
Montgomery County Community College
Lincoln University
Lincoln University