Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norris Rutledge III

Providence ,RI

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Overnight Concierge

Dartmouth Group
05.2021 - 03.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.

Overnight Security

Securitas Security Services USA
01.2019 - 02.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Conducted regular patrols of key areas to spot and control security concerns.

Transport Driver

Lyft
04.2018 - 01.2019
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicles before and after trips to verify safe and reliable operation.
  • Demonstrated superior transport service, providing accurate time estimates and courteous responses.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.
  • Complied with federal, state and local laws and regulations to reduce risks.

Education

High School Diploma -

The Met
Providence, RI
06.2012

Skills

  • Transportation Coordination
  • Guest Relations
  • Safety Procedures
  • Hospitality
  • Telephone Etiquette
  • Training and Mentoring
  • Guest Experiences

Timeline

Overnight Concierge

Dartmouth Group
05.2021 - 03.2023

Overnight Security

Securitas Security Services USA
01.2019 - 02.2021

Transport Driver

Lyft
04.2018 - 01.2019

High School Diploma -

The Met
Norris Rutledge III