Norvel Landry
Ponchatoula,Louisiana
Summary
Knowledgeable Director with over 30+ years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Highly adaptable leader with high standards and a drive to achieve results and build productive teams.
Overview
41
41
years of professional experience
Work History
Region Director of Operations
Circle K Convenience Store
Shreveport, LA
09.2023 - Current
- Responsible for 100 stores throughout Louisiana and Mississippi.
Region Director of Operations
Circle K Convenience Store
New Orleans, LA
07.2018 - 09.2023
- Responsible for total store operations for 75 stores in South Louisiana.
District Manager
CVS Pharmacy
New Orleans, LA
08.2004 - 07.2018
- Responsible for total operations of pharmacy and non pharmacy for 20+ stores after CVS purchased Eckerd Drugs.
Regional Operations Manager
Eckerd Drugs
Houston, TX
07.2002 - 08.2004
- Responsible for total store operations for 200+ stores in South Texas, which included 12 districts along with DMs and Pharmacy Supervisors.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated with other regional managers to ensure consistency in processes across multiple locations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
Marketing Manager
Eckerd Drugs
New Orleans, LA
08.2001 - 06.2002
- Responsible for a territory of 6 states.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Generated ideas to increase sales through creative promotions.
- Developed marketing strategies based on corporate objectives and market trends.
- Worked with management team to oversee and monitor marketing strategy.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Developed and implemented marketing plans for new products.
- Collaborated with other departments to coordinate strategic marketing activities.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Collaborated with others to discuss new opportunities.
Area Operations Manager
Eckerd Drugs
Austin, TX
04.1997 - 07.2001
Area Operations Manager
Eckerd Drugs
New Orleans, LA
10.1992 - 03.1997
Area Operations Manager
Eckerd Drugs
Charlotte, NC
12.1989 - 09.1992
- Responsible for total store operations of pharmacy and non pharmacy business of 20+ stores.
- Recruited both managers and pharmacists for all store needs.
- Ensured compliance of all regulatory responsibilities within pharmacy operations.
- Management of inventory and shrink control.
- Development and training.
- P&L review and management.
- Vendor relations.
- Driving sales results to achieve goals.
- All similar to previous positions included.
Operations Manager
Eckerd Drugs
Mobile, AL
12.1988 - 11.1989
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw multiple districts and district leaders within the states of Alabama and Mississippi.
Area Manager
Eckerd Drugs
Mobile, AL
06.1983 - 11.1988
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Boosted team morale and overall revenue by creating sales contests.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Collaborated with Region Manager to improve performance and grow sales.
- Coached, developed and motivated team to achieve revenue goals.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Improved profit margins by effectively managing expenses, budget and overhead, and optimizing product turns.
Education
Business Administration And Management
University of Mobile
Mobile, ALSkills
- Meetings and Presentations
- Partnership Development
- Client Relationships
- Performance Reporting
- Sales Planning
- Staff Oversight
- Relationship Building
- Customer Satisfaction
- Staff Management
- Business Development
Accomplishments
- District Manager of the year with both Eckerd and CVS.
- CEO Chairman Award with CVS for excellence in performance throughout career. Most notably out of 10,000 stores the top customer service scores, talent development, and driving business results.
- Regional Manager of the year award in second year at Circle K.
Timeline
Region Director of Operations
Circle K Convenience Store
09.2023 - Current
Region Director of Operations
Circle K Convenience Store
07.2018 - 09.2023
District Manager
CVS Pharmacy
08.2004 - 07.2018
Regional Operations Manager
Eckerd Drugs
07.2002 - 08.2004
Marketing Manager
Eckerd Drugs
08.2001 - 06.2002
Area Operations Manager
Eckerd Drugs
04.1997 - 07.2001
Area Operations Manager
Eckerd Drugs
10.1992 - 03.1997
Area Operations Manager
Eckerd Drugs
12.1989 - 09.1992
Operations Manager
Eckerd Drugs
12.1988 - 11.1989
Area Manager
Eckerd Drugs
06.1983 - 11.1988
Business Administration And Management
University of Mobile
Similar Profiles
Prem SoniPrem Soni
Customer Service Representative Team Lead at Circle K Convenience StoreCustomer Service Representative Team Lead at Circle K Convenience Store
SAIRA SMALLSAIRA SMALL
Assistant General Manager at Circle K Convenience StoreAssistant General Manager at Circle K Convenience Store
Christian HernandezChristian Hernandez
Assistant Manager at Circle K Convenience StoreAssistant Manager at Circle K Convenience Store
Amy NewsomAmy Newsom
Cashier at Circle K Convenience StoreCashier at Circle K Convenience Store
Ariyah AnderewsAriyah Anderews
MARTIN BROWER at ORDER SELCTORMARTIN BROWER at ORDER SELCTOR