Norvina Victor Shearer
Lehi,UT
Summary
Chef with passion for food and commitment to providing customers with exceptional culinary experiences. Focuses on using fresh ingredients to create flavorful dishes appealing to different palates. Team player offers clear communication and problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Hospitable Restaurant Hostess delivers attentive service for optimal dining experiences. Seats guests promptly, discussing special features and menu items. Possesses excellent customer service and product knowledge.
Overview
12
12
years of professional experience
Work History
Chef Assistant
Siempre Weddings
10.2022 - 04.2023
- Streamlined kitchen operations by implementing efficient food preparation techniques and proper equipment usage.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Verified food temperatures and quality ahead of service to maintain standards.
- Maintained high personal grooming standards and uniform presentation.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
- Maintained high standards of food quality by routinely checking ingredients for freshness and adhering to proper storage procedures.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
Restaurant Hostess
Ware House Cafe
02.2014 - 07.2017
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Advised customers about special offerings and menu items to help drive sales.
- Answered customer questions about hours, seating, and menu information.
Sales Executive
Marina Travels
08.2013 - 01.2014
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
Tour Consultant
Tours Guru
03.2012 - 07.2013
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Created travel itineraries and made adjustments to meet client specifications.
- Researched hotels and airfare options to best meet client needs and expectations.
- Provided clients with brochures, guides and maps to assist with trip preparation.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Cook
Stonehenge Rehabilitation Center
05.2023 - Current
- Identified inefficiencies leading to improved productivity.
- Monitored food quality and presentation to maintain high standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Arts - Fashion Design
Salt Lake Community College
Salt Lake City, UT12.2026
Skills
- Work Planning and Prioritization
- Food Production
- Teamwork and Collaboration
- ServSafe Certification
- Kitchen Organization
- Efficient multitasking
- Hospitality service expertise
- Food spoilage prevention
- Sanitation
- Sanitation Practices
- Recipes and menu planning
- Nutrition Awareness
- Food handling
- Menu Memorization
- Food Preparation
- Strong attention to safe food handling procedures
- Quality Inspections
- Meal Preparation
- Hospitality and service industry background
- Kitchen Sanitation
- Cooking techniques
- International Cuisine Knowledge
Timeline
Cook
Stonehenge Rehabilitation Center
05.2023 - Current
Chef Assistant
Siempre Weddings
10.2022 - 04.2023
Restaurant Hostess
Ware House Cafe
02.2014 - 07.2017
Sales Executive
Marina Travels
08.2013 - 01.2014
Tour Consultant
Tours Guru
03.2012 - 07.2013
Associate of Arts - Fashion Design
Salt Lake Community College
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