Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Noryana Waard

3623 Mt HermonAve,OH

Summary

Compassionate Direct Support Professional with a proven track record at UCP Greater Cleveland, enhancing client quality of life through tailored care plans and effective behavior redirection. Skilled in time management and active listening, I excel in fostering supportive environments that empower individuals to achieve their personal goals. CPR certified and dedicated to client success.

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Tahgis Imports Inc
09.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Resident Assistant

Daughters of Miram
11.2024 - 05.2025
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Direct Support Professional

UCP Greater Cleveland
12.2022 - 09.2023
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Assisted with daily living activities, running errands, and household chores.
  • Facilitated community integration for clients, enriching their social networks and life experiences.

Call Center Representative

Towne Park
04.2020 - 11.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

John Adams High School
Cleveland, OH
06-2020

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Patient management
  • Team player
  • Supportive
  • CPR certified
  • Active listening
  • Data entry
  • Problem-solving skills
  • Customer support
  • Customer service

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • DCA - Direct Care Aide

Languages

English
Full Professional

Timeline

Resident Assistant

Daughters of Miram
11.2024 - 05.2025

Direct Support Professional

Tahgis Imports Inc
09.2023 - Current

Direct Support Professional

UCP Greater Cleveland
12.2022 - 09.2023

Call Center Representative

Towne Park
04.2020 - 11.2022

John Adams High School

Similar Profiles

CREATE PROFILE
Noryana Waard