Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NOSIPHO MPANZA

NORMAN

Summary

Dedicated OU student with a background in hospitality and tour operations. Eager to contribute to the Sooner Club Student Hospitality Assistant role. Known for exceptional customer service skills and a commitment to ensuring seamless operations on game days. Passionate about delivering top-notch guest service and fostering guest satisfaction. Adept at managing reservations, room assignment with experience in conflict management and ensuring safety in common spaces. Skilled multitasker with expertise in computer software, ready to excel in providing outstanding support to guests.

Overview

2
2
years of professional experience

Work History

Orientation Intern

New Student Programs
05.2024 - 07.2024
  • Led campus tours and info sessions for incoming students and families
  • Answered parent questions, resolved concerns, and promoted campus resources

Community Assistant

OU in Arezzo
08.2023 - 12.2023
  • Front desk operations, sign-ins, welcomed guests, visiting OU staff and students, designing event flyers and performed basic computer skills.
  • Assisted with early breakfasts and event logistics, ensuring smooth operation

Desk Clerk

Headington Hall (Athletics Dept.)
08.2023 - 12.2023
  • Greeted guests, issued keys, filed reports, and addressed complaints

Camp Assistant

OU Summer Housing
06.2023 - 07.2023
  • Checked in/out campers, resolved conflicts, coordinated with departments

Community Assistant

OU Residence Life
03.2022 - 08.2022
  • Managed front desk operations, answered calls, filed reports, supported in emergency response
  • Welcomed students and supporters during move-in to ensure a smooth transitions for students

Education

B.S. - Biomedical Engineering, General Engineering leadership

University of Oklahoma
Norman, OK
08.2026

Skills

  • Customer Service
  • Tour Guiding
  • Event Setup
  • Microsoft Office
  • Canva
  • Communication
  • Teamwork
  • Conflict Resolution
  • Hospitality
  • Program coordination
  • Cross-cultural communication
  • Group dynamics
  • Stress management
  • Conflict management
  • Group facilitation
  • Task prioritization
  • Excellent communication
  • Collaborative teamwork
  • Team building
  • Problem-solving
  • Orientation programs
  • Teamwork and collaboration
  • Time management abilities

Languages

siswati
Native or Bilingual

Timeline

Orientation Intern

New Student Programs
05.2024 - 07.2024

Community Assistant

OU in Arezzo
08.2023 - 12.2023

Desk Clerk

Headington Hall (Athletics Dept.)
08.2023 - 12.2023

Camp Assistant

OU Summer Housing
06.2023 - 07.2023

Community Assistant

OU Residence Life
03.2022 - 08.2022

B.S. - Biomedical Engineering, General Engineering leadership

University of Oklahoma

Similar Profiles

CREATE PROFILE