Noslen Medina Suárez
Miami,FL
Summary
Driven sales associate with a proven track record at ETECSA, enhancing customer satisfaction and exceeding sales targets through expert customer service and sales strategy implementation. Skilled in cash handling accuracy and building strong customer relationships, I excel in fast-paced environments, demonstrating exceptional teamwork and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Asociado De Ventas
ETECSA
07.2020 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to achieve monthly sales targets.
Education
Computer Engineering
Universidad Camilo Cienfuegos
Matanzas CubaPreuniversitario -
13 De Marzo
Matanzas Cuba 06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Handling Accuracy
- Conflict Resolution
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Retail Store Operations
- Adapt to diverse groups
Languages
Spanish
Native or Bilingual
Ingles
Professional Working
Timeline
Asociado De Ventas
ETECSA
07.2020 - 03.2024
Computer Engineering
Universidad Camilo Cienfuegos
Preuniversitario -
13 De Marzo