Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Smith

Summary

Personable team lead with a background of providing exemplary customer service. Seeking long term career growth in a stable, growing industry. I would be a strong addition to any customer focused roll.

Overview

7
7
years of professional experience

Work History

Photographer

Self Employed Web
08.2016 - Current
  • Photographed high-quality images for various print and digital projects.
  • Took photos from different angles and perspectives to capture perfect images.
  • Offered image proofs to help clients choose best photos from shoot.
  • Generated cost-effective solutions for client's photography needs.

Fraud Claims Specialist

JPMorgan Chase
06.2023 - 09.2023
  • Filed specific claims based on the customers needs.
  • Followed correct procedures when filing fraud/non-fraud claims and Identity Theft claims.
  • Followed call center requirements and standards in the office as well as when working from home.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.

Patient Support Assistant

Ohio Health Riverside Hospital
03.2023 - 06.2023
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.

To-Go Specialist

Texas Roadhouse
10.2022 - 03.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed order specifics and maintained correct health code standards.

Associate

Donatos Pizza
08.2021 - 05.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Followed up to date health code procedures.
  • Provided product price information to customers.

Supervisor

Sky Zone Trampoline Park
12.2019 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Retail Sales Associate

Sky Zone Trampoline Park
09.2019 - 12.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Consistent top upseller.
  • Managed efficient cash register operations.

Receptionist

Mimi's Hair Salon
05.2018 - 10.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct stylists.

Education

High School Diploma -

Olentangy Orange High School
Lewis Center, OH

Skills

  • Work Organizing and Prioritizing(6 years)
  • Regulatory Compliance Adherence(6 years)
  • Customer Service(6 years)
  • Cash Handling(5 years)
  • Training and Onboarding(1 year)
  • Scheduling(1 year)

Timeline

Fraud Claims Specialist

JPMorgan Chase
06.2023 - 09.2023

Patient Support Assistant

Ohio Health Riverside Hospital
03.2023 - 06.2023

To-Go Specialist

Texas Roadhouse
10.2022 - 03.2023

Associate

Donatos Pizza
08.2021 - 05.2022

Supervisor

Sky Zone Trampoline Park
12.2019 - 12.2020

Retail Sales Associate

Sky Zone Trampoline Park
09.2019 - 12.2019

Receptionist

Mimi's Hair Salon
05.2018 - 10.2018

Photographer

Self Employed Web
08.2016 - Current

High School Diploma -

Olentangy Orange High School

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Sarah Smith