Deven Murray
Summary
I would be the most optimal hire for the company because of my exceptional qualities and skills. My hardworking nature ensures that I always go the extra mile to achieve success and deliver results. I bring forth a positive attitude which creates a motivating and uplifting work environment. I have always been customer-forward, and can prioritize the needs and satisfaction of clients. My work ethic contributes to the company's growth and reputation. Moreover, I can work well with everyone to maintain peace and harmony within the team, due to my management experience. My goal at work is to ensure a cohesive and efficient working atmosphere, for everyone involved. I also enjoy building my skillset and learning new things.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Photographer
Freelance/Self Employed
04.2018 - Current
- Expanded clientele base by consistently delivering top-notch imagery that showcased individuality and uniqueness of subjects.
- Generated cost-effective solutions for client's photography needs.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Utilized various types of camera equipment to capture best possible shots.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Digitally edited photos to enhance appearance.
Customer Service Representative
Circle K
07.2023 - 02.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
Tilly's Sales Associate
Tillys
01.2023 - 07.2023
- Developed strong rapport with customers and created positive impression of business.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Used in-store system to locate inventory and place special orders for customers.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
Head Referee
West-World Company
05.2020 - 03.2023
- Navigated difficult situations using effective communication and explanation of game rules.
- Trained and mentored new referees and other sports officials.
- Fostered a positive environment for athletic competition by promoting good sportsmanship among participants.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Stayed physically fit to keep up with pace of games.
- Listened to player feedback and communicated with team captains to accurately resolve disputes.
- Investigated and reported on any misconduct of players or coaches.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Finish Line
06.2018 - 02.2020
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
Education
High school diploma -
Largo High School
05.2017
Skills
- Merchandising (6 years)
- Cash Handling (6 years)
- Retail Management (3 years)
- POS (5 years)
- Assistant Manager Experience (3 years)
- Planograms (5 years)
- Upselling (6 years)
- Inventory Control (1 year)
- Loss Prevention (1 year)
- Sales Management (3 years)
- Pricing (2 years)
- Food Safety (5 years)
- Sales (5 years)
- Customer service (6 years)
- Social media management (3 years)
- Driving (8 years)
- Guest services (6 years)
- Social Media Marketing (4 years)
- Team management (5 years)
Certification
Driver's License, 04/01/2016
Personal Information
Willing To Relocate: Anywhere
Chess, Hiking, Animals, Rescue Volunteering, Video Games
I like to keep myself busy when I am not working! I do this by keeping my body and brain active through going out in nature and playing video games. I find it fulfilling to spend time taking care of dogs at a handful of local rescues, and to help them find homes. Chess is something I grew up playing, so this one is a given.
Timeline
Customer Service Representative
Circle K
07.2023 - 02.2024
Tilly's Sales Associate
Tillys
01.2023 - 07.2023
Head Referee
West-World Company
05.2020 - 03.2023
Sales Associate
Finish Line
06.2018 - 02.2020
Photographer
Freelance/Self Employed
04.2018 - Current
High school diploma -
Largo High School
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