Brenna Prestien
Rio Rancho
Summary
Remote assessment professional with comprehensive background in evaluating client needs and delivering tailored counseling solutions. Consistently collaborates with multidisciplinary teams to ensure cohesive and effective interventions. Reliable and adaptable, known for strong focus on achieving results and fostering positive client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assessment Counselor
Set Free Alaska
06.2020 - Current
- Evaluated program effectiveness through regular data collection and analysis, making improvements as needed to better serve client needs.
- Developed and implemented effective behavior modification strategies, leading to improved client self-regulation skills.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans, ensuring a holistic approach to client care.
- Implemented trauma-informed care practices to address the unique needs of clients with a history of trauma.
- Served as a liaison between clients and community resources, connecting individuals with appropriate services for additional support.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of mental health counseling.
- Educated families about available resources and coping strategies, reinforcing a supportive environment for the client''s recovery journey.
- Enhanced client assessment accuracy by implementing comprehensive evaluation tools and techniques.
- Established rapport with clients through active listening and empathy, fostering trusting relationships vital to the therapeutic process.
- Delivered crisis interventions when necessary, providing immediate assistance and stabilizing clients in distressing situations.
- Maintained detailed records of client progress, enabling accurate evaluation of treatment effectiveness and necessary adjustments.
- Conducted thorough assessments of client needs and goals, creating customized intervention plans aimed at achieving desired outcomes.
- Stayed up to date on current assessment trends and laws.
- Analyzed testing data and identified problematic areas.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Remote/telehealth position
Intake Coordinator
Chris Kyle Patriots Hospital
08.2019 - 06.2020
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Supported office staff and operational requirements with administrative tasks.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Conducted initial assessments to tailor care plans, positively impacting patient outcomes.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Enhanced communication between interdisciplinary teams, ensuring patient needs were met comprehensively and efficiently.
- Assisted in training new staff on intake protocols, elevating overall quality of patient reception and care.
- Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
- Reduced paperwork errors by meticulously reviewing and updating patient records, ensuring accuracy in treatment plans.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Enhanced patient experience, conducting thorough initial assessments to understand their needs fully.
- Streamlined patient intake process, reducing wait times by implementing efficient data collection methods.
- Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Compiled and analyzed intake data to identify trends, assisting in improvement of services and patient care practices.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
- Kept high average of performance evaluations.
Art Teacher
James River Church - Weekday Preschool
08.2015 - 06.2019
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Implemented effective classroom management strategies, maintaining discipline while fostering creativity and individuality in student work.
- Communicated effectively with parents about their child''s progress in the arts program, addressing any concerns or suggestions for improvement as needed.
- Improved student engagement in the classroom by designing innovative, project-based learning experiences focused on artistic expression.
- Organized school-wide art exhibits showcasing student talent and promoting the importance of visual arts in education.
- Documented student work in order to exhibit and celebrate learning process of each child.
- Collaborated with colleagues to create stimulating art curriculums.
- Fostered positive and inclusive classroom environment, enabling students to express themselves freely through art.
- Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
- Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
- Developed a two-year rotating curriculum for both the part-time and full-year preschool programs.
- Developed a two-year rotating curriculum for Kindergarten.
- Gathered materials for each weeks projects for part-time, full year, and two Kindergarten classes.
- Planned and executed Christmas projects for all ages birth through Kindergarten which included a variety of projects that varied per age group.
- Planned and executed different extra projects for Kindergarten programs/events.
Education
No Degree - Certification in Addictions Counseling
Fort Hays State University
Hays, KS06-2012
Master of Arts - Counseling Psychology
Forest Institute of Professional Psychology
Springfield, MO06-2010
Bachelor of Science - Psychology
College of The Ozarks
Point Lookout, MO06-1999
Skills
- Reliability
- Treatment Planning
- Mental health diagnosis
- Substance abuse counseling
- Data entry
- Excellent communication
- Organizational skills
- Time management
- Attention to detail
- Adaptability and flexibility
- Documentation skills
- Written communication
- Fast typing speed
- Work independently
- Documentation preparation
- Excellent grammar
Certification
- First Aid Certification
- Chemical Dependency Counselor I
Timeline
Assessment Counselor
Set Free Alaska
06.2020 - Current
Intake Coordinator
Chris Kyle Patriots Hospital
08.2019 - 06.2020
Art Teacher
James River Church - Weekday Preschool
08.2015 - 06.2019
No Degree - Certification in Addictions Counseling
Fort Hays State University
Master of Arts - Counseling Psychology
Forest Institute of Professional Psychology
Bachelor of Science - Psychology
College of The Ozarks
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