Luke Caltrider
Lexington,KY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem resolution, honed at Dick's Sporting Goods and other notable companies. Excelled in enhancing customer satisfaction and training peers, demonstrating exceptional communication skills and the ability to manage high-stress situations effectively. Proven track record in improving operational efficiency and customer relations, showcasing a blend of strong analytical abilities and interpersonal skills.
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Dick's Sporting Goods
06.2024 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Counselor
Showchoir Camps of America
06.2023 - Current
- A position at the largest showchoir camp in the nation located at Heidelberg University and Tiffin University where high school students are given the opportunity to learn fundamentals of vocal performance and choreography.
- Assisted top-notch clinicians from across the nation including Ariana Grande’s choreographer, Brian Nicholson and Broadway star, Beth Leavel.
- Provided answers for questions regarding the organization.
- Stood in as a resident advisor for thirty high school students as they lived in dorms.
Part-Time Consultant
Men's Wearhouse
10.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Accountable for providing the customer with the best “look” when it came to purchasing products.
- Fit well over 300 high schoolers for prom, homecoming, etc.
- Provided answers for questions regarding suit fit, cost, and style.
Marketing Intern
Silver Star Partners
03.2023 - 07.2023
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Worked directly with Spectrum Internet selling their product.
- Built bonds with customers while establishing how important the product of the is.
- Used social skills to be personable while selling product for Spectrum.
Pool Manager
Columbus Pool Management
05.2019 - 08.2022
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Adjusted pool chemical balance to maintain general water cleanliness.
Education
Bachelor of Arts - English
University of Kentucky
Lexington, Kentucky05-2026
High School Diploma -
Marysville High School
Marysville, MI05-2022
Skills
- Customer service
- Good communication skills
- Customer relations
- Excellent written and oral communication
- Problem resolution
Certification
- First Aid/CPR Certification Red Cross May 2018
Timeline
Customer Service Specialist
Dick's Sporting Goods
06.2024 - Current
Counselor
Showchoir Camps of America
06.2023 - Current
Marketing Intern
Silver Star Partners
03.2023 - 07.2023
Part-Time Consultant
Men's Wearhouse
10.2021 - Current
Pool Manager
Columbus Pool Management
05.2019 - 08.2022
- First Aid/CPR Certification Red Cross May 2018
Bachelor of Arts - English
University of Kentucky
High School Diploma -
Marysville High School
Similar Profiles
Sherolyn LamarSherolyn Lamar
Cashier at Dick's Sporting GoodsCashier at Dick's Sporting Goods
Kenneth KielarKenneth Kielar
Loss Prevention Lead at Dick's Sporting GoodsLoss Prevention Lead at Dick's Sporting Goods
William LargeWilliam Large
Sales Teammate at Dick's Sporting Goods, IncSales Teammate at Dick's Sporting Goods, Inc