Notosha Wilson
Dynamic Customer Account Executive with a proven track record at Comcast Cable, leveraging strong negotiation skills and empathy to enhance customer satisfaction. Achieved significant improvements in service delivery by resolving complex issues and tailoring service packages to meet client needs, driving retention and loyalty in a competitive market.
Work History
Customer Account Executive
10 Years 11 Months- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Assisted clients in selecting appropriate service packages based on individual needs and preferences.
- Collaborated with team members to resolve complex account issues, enhancing overall customer satisfaction.
- Maintained detailed records of customer interactions to support follow-up actions and improve service delivery.
- Executed daily tasks efficiently, adapting quickly to evolving product knowledge and service offerings.
Account Manager
4 Years 8 MonthsAssisted customers at King and Queen Towers through inbound and outbound calls in Atlanta's call center. Supported operations in the Global Real Estate Division at 1200 Peachtree Street.
Lockbox Associate
9 Years- Managed client accounts, ensuring compliance with banking regulations and policies.
- Resolved complex client inquiries, enhancing satisfaction and retention rates.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Science - Retail, Textiles And Clothing
Bachelors of science; Textiles and Clothing. Savannah State University - Savannah Georgia, US
1977 Master of Science Merchandising, North Texas State University - Denton Texas US
1976 Internship : Retailing New York University, New York, NY, US
Skills
Accomplishments
Awarded The Awesome award by Comcast 2014
Awarded the Statement of Direction by AT&T in 1995
License real estate agent in Georgia
Also attended Atlanta medical school for CNA certification