Summary
Overview
Work History
Education
Skills
Assessments
Timeline
BusinessDevelopmentManager

Shanna Hereford

Huntsville,AL

Summary

Accommodating Realtor committed to generating new business and maintaining good relationships with clients. Meticulous and diligent professional offering a background monitoring performance and analyzing business performance and assisting clients by providing resolutions to account issues. Proficient in Microsoft. Outgoing Realtor with Fantastic salesman skills with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Overview

25
25
years of professional experience

Work History

Customer Account Executive

COMCAST
06.2014 - Current
  • Customer account agent providing assistance with troubleshooting cable services, billing, and sales.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Managed a diverse portfolio of accounts, ensuring timely payment collection and minimizing overdue balances.
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
  • Managed accounts to retain existing relationships and grow share of business.

Cashier

Lowe's
09.2013 - 07.2014
  • Customer service and cashier

Substitute Teacher

Huntsville City Schools
10.2006 - 05.2013
  • Responsibilities include daily lesson plans, activities, and assessment and monitoring of students

Assistant Teacher

Huntsville City Schools
10.2001 - 12.2006
  • Assist with managing classroom that consist of about 20 students
  • Provide children with learning experiences that promote their cognitive, social, and emotional development
  • Participate in ordering supplies and handling record-keeping.

Customer Service

Sneed's Cleaners, Front Counter
09.1999 - 10.2001
  • Take-in laundry orders from customers, data entry, and sorting laundry cleaning process
  • Customer service and cashier

Education

Mathematics

Alabama A&M University
Normal, AL

Sparkman High School
Toney, AL

High school diploma - Mathematics Education

Athens State University
Athens, AL
03.2007

Skills

  • Microsoft Windows
  • Software Troubleshooting
  • Active Directory
  • Operating Systems
  • Team Player
  • Management
  • Customer Service
  • Self-Motivated
  • Strong negotiation skills
  • Goal-oriented mindset

Assessments

Customer Service, Proficient, 10/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Timeline

Customer Account Executive

COMCAST
06.2014 - Current

Cashier

Lowe's
09.2013 - 07.2014

Substitute Teacher

Huntsville City Schools
10.2006 - 05.2013

Assistant Teacher

Huntsville City Schools
10.2001 - 12.2006

Customer Service

Sneed's Cleaners, Front Counter
09.1999 - 10.2001

Mathematics

Alabama A&M University

Sparkman High School

High school diploma - Mathematics Education

Athens State University

Similar Profiles

CREATE PROFILE
Shanna Hereford