Brianna Jones
Charlotte,NC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Home Depot
04.2023 - 10.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Quantum
04.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Prep,sales Associate,marketing
Charlotte Douglas International Airport
05.2017 - 02.2021
- Enhanced food quality by ensuring proper preparation and storage of ingredients.
- Maintained a clean and organized workspace, promoting efficiency in the kitchen.
- Assisted chefs with ingredient preparation for various dishes, resulting in timely meal service.
- Contributed to a positive team atmosphere by effectively communicating with fellow crew members during busy shifts.
- Ensured accuracy in portion control, reducing food waste and minimizing costs.
- Participated in regular staff meetings to discuss improvements in workflow and menu offerings.
- Demonstrated versatility by assisting with multiple stations as needed, increasing overall productivity within the kitchen.
- Implemented proper safety protocols for handling knives and other sharp tools, reducing accidents on the job.
- Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Supported chefs during high-volume periods by efficiently preparing ingredients according to recipe specifications.
- Enhanced dish presentation by carefully prepping garnishes and decorative elements prior to plating.
- Assisted with receiving deliveries, accurately verifying contents against invoices while maintaining proper storage procedures for perishable items.
- Contributed to the success of special events by working closely with catering teams on menu planning and execution details.
- Ensured efficient shift transitions by thoroughly cleaning workspaces at the end of each shift, leaving them ready for incoming crew members.
- Upheld company policies regarding uniform appearance, punctuality, attendance, exhibiting professionalism at all times.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Pushed, pulled and transported large loads and objects.
Education
GED -
Central Piedmont Community College
Charlotte, NC05.2024
Skills
- Visual Merchandising
- Maintaining Clean Work Areas
- Work Assignments
- Store Displays
- Customer Service
- Social Perceptiveness
- Multitasking Strengths
Timeline
Sales Associate
Home Depot
04.2023 - 10.2023
Customer Service Representative
Quantum
04.2021 - 01.2022
Prep,sales Associate,marketing
Charlotte Douglas International Airport
05.2017 - 02.2021
GED -
Central Piedmont Community College
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