Nottesha Haughton
Torrington
Summary
Detail-oriented Medical Assistant with expertise in patient care and administrative support. Proficient in conducting exams, taking vital signs, and managing medical records. Skilled in coordinating appointments, handling billing, and overseeing office finances, with a strong foundation in medical terminology and infection control.
Overview
2027
2027
years of professional experience
Work History
Fashion Associate
Walmart Inc.
Torrington
08.2023 - Current
- Answer and direct calls to appropriate departments for customer assistance
- Fulfilled digital orders for timely dispatch
- Collaborated with team members to enhance customer service experiences.
- Answer and direct calls to appropriate departments for customer assistance
- Served as a front-end cashier to maintain efficient store operations.
- Maintain the upkeep of work area by zoning, sizing and ensuring that merchandise is in the correct location
- Collaborated with team members to improve overall customer service quality
- Trained new associates on store policies and procedures.
- Ensured all security protocols were followed at all times when handling cash transactions.
- Handled returns or exchanges in a professional manner while adhering to company policies.
- Organized clothing racks and displays to promote new items.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
Certified Clinical Medical Assistant (CCMA)
Concentra Urgent Care
Torrington
2023 - 2023
- Organized patient flow by taking medical histories, preparing patients for examinations, and collecting lab specimens.
- Recorded patient vital signs, conducted vision and hearing tests, and performed EKG and phlebotomy procedures (including butterfly and finger sticks).
- Assisted physicians during patient examinations and maintained sterilization equipment and adequate medical supplies in examination rooms.
- Processed health insurance authorizations and medical claim forms to ensure timely patient care.
- Ensured all patient files contained relevant labs, reports, and information prior to appointments.
- Scheduled appointments and efficiently maintained logs to support smooth patient operations.
- Gathered and verified necessary documents from patients during intake process.
- Welcomed patients and guided them to the correct departments or staff members.
- Responded to and directed phone inquiries to ensure effective communication with patients.
- Managed daily office tasks such as photocopying, faxing, filing documents, mailing correspondence, and handling emails.
- Produced requested correspondence, reports, and data promptly.
- Ensured compliance with HIPAA standards in the handling and protection of sensitive patient information.
Table Games Dealer
Horseshoe Casino
Baltimore
06.2019 - 09.2021
- Managed gaming activities for assigned tables, ensuring fair play and smooth operations.
- Ensured accurate distribution and handling of casino chips to maintain smooth operations.
- Delivered friendly customer service by assisting patrons with cash chips distribution and addressing inquiries.
- Proactively maintained a secure and responsible gaming environment
- Communicated game procedures clearly to players, enhancing customer engagement and understanding.
- Coordinated with floor supervisors to effectively resolve player inquiries and disputes.
- Assisted new players with understanding game rules and procedures.
- Collected losing bets and paid out winnings promptly and accurately.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Welcomed guests enthusiastically, fostering a fun and memorable gaming experience.
- Verified patron identification to confirm legal age for gambling activities.
- Collected and exchanged chips accurately for players during gaming sessions.
- Assisted in training new dealers on game rules and operational procedures.
Marketing Agent & Administrative Assistant
Access Financial Services
Savanna-La-Mar
01.2017 - 03.2018
- Spearheaded marketing and public relations events, supporting promotional activities and campaigns to boost brand visibility.
- Managed 50 calls weekly, directing them to appropriate departments to enhance communication flow.
- Responded to customer inquiries and resolved issues professionally, ensuring high customer satisfaction.
- Skillfully addressed customer complaints, identifying and implementing appropriate corrective actions.
- Successfully scheduled and coordinated various activities, including meetings, training workshops, and travel plans.
- Handled, balanced, and maintained accurate financial records to support financial integrity and reporting.
Education
Certified Clinical Medical Assistant (CCMA) - Medical Assistance
National Healthcareer Association (NHA)
05-2023
Associate of Arts - General Studies
Baltimore Community College
Baltimore, MD12-2022
Skills
- Customer service
- Appointment scheduling
- Inventory management
- Cash handling
- Visual merchandising
- Health insurance processing
- Team collaboration
- Effective communication
- Telephone etiquette
Education Certifications
- Associate of Arts in General Studies, Baltimore Community College, Baltimore, MD, 12/01/22
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), 05/03/23
Timeline
Fashion Associate
Walmart Inc.
08.2023 - Current
Table Games Dealer
Horseshoe Casino
06.2019 - 09.2021
Marketing Agent & Administrative Assistant
Access Financial Services
01.2017 - 03.2018
Certified Clinical Medical Assistant (CCMA)
Concentra Urgent Care
2023 - 2023
Certified Clinical Medical Assistant (CCMA) - Medical Assistance
National Healthcareer Association (NHA)
Associate of Arts - General Studies
Baltimore Community College