Nouhaila EL BECHARI
Everett,MA
Summary
Operations and customer experience associate with expertise in order management, inventory tracking, and quality assurance. Proven contributions to operational efficiency and customer satisfaction through organized workflows and effective team collaboration in high-pressure settings.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Operations & Customer Experience Associate
K & K Pie Company
Dedham, MA
05.2025 - 07.2026
- Monitored customer interactions and contributed to maintaining a high level of service.
- Addressed customer needs and supported issue resolution when needed.
- Maintained clear and professional communication with both customers and coworkers.
- Assisted in daily store operations to enhance efficiency and customer service. to ensure smooth workflow and consistent service quality.
- Assisted with order management, inventory tracking, and overall organization.
- Identified workflow inefficiencies and communicated observations to management.
- Contributed to improving daily operations through attention to detail and organization.
- Worked closely with supervisors and team members in a fast-paced environment.
Trade Finance & Operations Analyst
BMCI BANK - BNP PARIBAS GROUP
CasaBlanca, Morocco
01.2016 - 06.2024
- Managed issuance of bank guarantees and counter-guarantees via SWIFT in compliance with ICC URDG 758.
- Processed international financial transactions in line with exchange regulations and banking standards.
- Conducted AML/CFT screenings and ensured adherence to internal policies and international regulations.
- Performed first-level risk control on trade finance transactions, ensuring compliance and minimizing potential risks.
- Streamlined reporting and administrative processes, enhancing team efficiency in trade finance operations.
- Collaborated with internal teams and nurtured relationships with international banking partners to facilitate smooth transaction processes.
Education
Associate of Arts - Business and Management
Bunker Hill Community College
Charlestown, MA 09.2024 - 08.2026
Bachelor of Science - Economics and Management
Hassan II University (FSJES)
Casablanca, Morocco 09.2012 - 07.2016
Skills
- Order management
- Customer service
- Transaction Processing
- Contracts Management
- ERP systems
- Quality Assurance
- Team collaboration
- Organizational skills
- Order Management
- Inventory management
Languages
- English
- French
- Arabic
Hobbies and Interests
- English
- French
- Arabic
Timeline
Operations & Customer Experience Associate
K & K Pie Company
05.2025 - 07.2026
Associate of Arts - Business and Management
Bunker Hill Community College
09.2024 - 08.2026
Trade Finance & Operations Analyst
BMCI BANK - BNP PARIBAS GROUP
01.2016 - 06.2024
Bachelor of Science - Economics and Management
Hassan II University (FSJES)
09.2012 - 07.2016