Pratik Dutta Gupta
Dunkin
Bay Shore
3
Languages
5
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Operations & Customer Experience Associate
4 Years 9 Months- Delivered exceptional customer service, ensuring positive experiences and fostering loyalty.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Collaborated with team members to streamline order processing and improve workflow efficiency.
- Trained new associates on operational procedures and customer interaction techniques.
- Engaged with customers to understand their needs, promoting relevant products and services effectively.
Education
High School Diploma
Associate of Arts
Skills
Customer service
Teamwork and collaboration
Problem resolution
Transaction processing
Product knowledge
Sales expertise
Data management
Staff education and training
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Operations & Customer Experience Associate
Dunkin
11.2021 - CurrentRead More
Suffolk County Community College
Associate of Arts
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Bay Shore High School
High School Diploma
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