Noura Pharaon
Summary
Empathetic and solution-oriented Customer Service professional with over 5 years of experience across tech support, government grants, airline operations, and hospitality. I specialize in fully remote support roles and thrive in asynchronous,multicultural environments. As a U.S. citizen and location-independent professional, I am available for 100% remote positions with a preferred base in Spain. I bring calm communication, conflict resolution, and deep care to every client interaction.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator – Flight Operations
Republic Airways Holdings Inc
03.2023 - 06.2025
- Supported operations and customer experience in high-pressure airline environments
- Handled real-time updates, delay communication, and passenger care with professionalism
- Maintained smooth coordination with dispatch, crew, and gate teams
- Recognized for calm and compassionate service in time-sensitive situations
Client Support Analyst
Laurel Consulting
08.2019 - 08.2022
- Delivered phone and email support for 200+ clients applying for small business grants
- Guided users through form submissions, document uploads, and status tracking
- Used Salesforce and ticketing systems to log client issues, escalating as needed
- Achieved 95% satisfaction score based on responsiveness and empathy
Assistant Manager/Customer Experience & Operation
Hojeij Branded Foods
07.2013 - 06.2018
- Led daily customer-facing operations in a fast-paced airport setting
- Trained and supervised frontline staff to deliver exceptional service
- Resolved escalated service issues and ensured satisfaction for international travelers
- Contributed to a 30% rise in repeat business through reliable and warm service
Education
Bachelor of Science - Global Business Management
George Mason University
Fairfax, VA05-2022
Certificate of Business Information Technology -
Northern Virginia Community College
Annandale, VA01-2020
Associate of Science - Business Administration And Management
Northern Virginia Community College
Annandale, VA01-2019
Skills
- Exceptional customer service
- Client account management
- Administrative assistance
- Customer complaint resolution
- Telecommunications proficiency
- Documentation
- Monitoring performance metrics
- Experience with multiple CRM platforms
- Proficient in live chat and email support
- Empathetic communication
- Tech-savvy Remote-ready Detail-oriented
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Coordinator – Flight Operations
Republic Airways Holdings Inc
03.2023 - 06.2025
Client Support Analyst
Laurel Consulting
08.2019 - 08.2022
Assistant Manager/Customer Experience & Operation
Hojeij Branded Foods
07.2013 - 06.2018
Bachelor of Science - Global Business Management
George Mason University
Certificate of Business Information Technology -
Northern Virginia Community College
Associate of Science - Business Administration And Management
Northern Virginia Community College
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