Noureddine Ouabicha
Saugus,MA
Summary
Experienced Hospitality Host with background in providing top-notch guest service in hospitality environment. Strong skills include effective communication, problem-solving, and coordination of services to enhance guest experience. Known for fostering positive relationships with guests and team members, consistently improving customer satisfaction ratings.
-Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
-Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Hospitality Host
Cambridge Health Alliance-Everett Hospital
Saugus, Cambridge
11.2012 - Current
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based patient preferences and dietary requirements.
- Ensured that all food was prepared according to established health standards.
- Observed special diets prescribed by physicians or nutritionists.
- Set up trays for patients upon request.
Front Desk
Westin Hotel
Boston, MA
05.2013 - 08.2024
- Greeted visitors and provided them with information about the company.
- Assisted customers in completing paperwork for services rendered.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Organized front desk operations including scheduling appointments and managing calendars.
Administrative Assistant
Hilton Hotels Corporation
Casa Blanca, MOROCCO
02.2008 - 03.2012
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Scheduled appointments between clients and customers and internal staff members.
Certified Notary Public
District court in Morocco
Casa Blanca, MOROCCO
11.2006 - 07.2009
- Notarized documents, such as wills and trusts, to ensure authenticity of signatures.
- Administered oaths and affirmations for affidavits and other notarial acts.
- Maintained a log book to record all notary signings.
- Assisted in document preparation for customers needing notarization services.
- Advised clients on proper completion of documents requiring notarization.
- Confirmed signer identity using valid photo ID's such as driver’s license or passport.
- Interpreted legal terminology contained within real estate documents.
Education
Phlebotomy Technician -
Wakefield Vocational School
Wakefield, MA06-2022
Bachelor of Studies in Law -
University Mohamed 5 Of Law
Morocco06-2006
High School Diploma -
Fakih Titouani
Morocco06-2002
Comptia A+ - Security +
North Shore Community College
Danvers, MASkills
- Cultural Awareness
- Guest Relations
- Complaint Management
- Staff Coordination
- Company Policy Compliance
- Front Desk Operations
- Paperwork coordination
- HIPAA Guidelines
- Appointment Setting
- Office Administration
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Front Desk
Westin Hotel
05.2013 - 08.2024
Hospitality Host
Cambridge Health Alliance-Everett Hospital
11.2012 - Current
Administrative Assistant
Hilton Hotels Corporation
02.2008 - 03.2012
Certified Notary Public
District court in Morocco
11.2006 - 07.2009
Phlebotomy Technician -
Wakefield Vocational School
Bachelor of Studies in Law -
University Mohamed 5 Of Law
High School Diploma -
Fakih Titouani
Comptia A+ - Security +
North Shore Community College
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