Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic
Nour El Houda Agouri

Nour El Houda Agouri

Los Angeles,CA

Overview

7
7
years of professional experience

Work History

Freelancer Concierge

Private Clients
Los Angeles , California
04.2024 - Current
  • Providing personalized, high-end services to individuals and businesses, delivering seamless and stress-free experiences through meticulous attention to detail, discretion, and efficient logistical support.

Personal Coach

Private Client
Los Angeles, California
10.2023 - Current
  • Provided personal coaching and mentorship to children in the family, offering support in areas such as education, emotional development, and life skills.
  • Managed daily routines and activities, ensuring a balanced schedule of schoolwork, extracurriculars, and leisure.
  • Fostered a positive and nurturing environment, promoting growth, responsibility, and self-confidence in the children.
  • Guided children in setting personal goals and supported them in achieving these goals through structured activities and personalized coaching.
  • Collaborated with parents to develop strategies for academic success, social development, and behavior management, aligning with family values and expectations.
  • Assisted with household tasks as needed, ensuring the children’s well-being and overall family harmony.

Private Personal Assistant

Private Client
Los Angeles , California
09.2023 - Current
  • Managed the doctor’s personal schedule, including appointments, travel arrangements, and social events to ensure seamless coordination.
  • Organized household affairs, from overseeing household staff to coordinating personal errands and day-to-day activities.
  • Arranged personal travel, including flights, accommodations, and itineraries for both business and leisure trips.
  • Handled personal finances and expenses, maintaining organization of bills, payments, and coordinating with financial advisors as needed.
  • Provided logistical support for personal events, such as family gatherings, special occasions, and social engagements.

Private Household Manager

Private Client
Los Angeles, California
07.2022 - 07.2024
  • As a Private Household Manager, I oversee the daily operations of a private residence, ensuring seamless execution of household tasks, events, and travel arrangements. I manage a team of staff, coordinate vendors and services, and maintain high standards of quality, discretion, and confidentiality. My expertise includes household budgeting, inventory management, and event planning, allowing me to provide exceptional support to the family and their guests.

Restaurant Hostess

Nobu Los Angeles
Los Angeles, California
12.2021 - 10.2022
  • Collaborated with front-of-house staff to maintain efficient operations and uphold high standards of excellence
  • Ensured a clean and inviting entrance area, handled guest inquiries, and provided exceptional customer service
  • Managed reservations, waitlists, and seating arrangements to optimize guest flow and satisfaction
  • Greeted and seated guests in a professional and friendly manner, creating a warm and welcoming atmosphere

Coor

Real State Office Coordinator Tecnocasa Tunisie
Tunis, Tunisia
11.2019 - 05.2021
  • Highly organized and skilled at managing multiple projects simultaneously with strong attention to detail.
  • Proficient in office technologies, billing systems, and real estate management software.
  • Experienced in managing real estate company databases, handling accounts, and working closely with landlords, tenants, and clients.
  • Conducted research on zoning regulations, tax laws, deed restrictions, and environmental issues.
  • Quick to identify customer needs and provide efficient solutions.
  • Recognized by management for delivering exceptional customer service and exceeding client expectations.

Customer Service Representative

Teleperformance Tunisie
Tunis, Tunisia
01.2018 - 11.2019
  • Provided exceptional customer service by assisting customers with inquiries, order tracking, product details, and troubleshooting issues via phone, email, and chat.
  • Resolved customer complaints and issues promptly, ensuring satisfaction by offering effective solutions and handling escalated concerns.
  • Processed orders and returns, managing transactions and ensuring accuracy in order fulfillment and customer satisfaction.
  • Maintained product knowledge, staying updated on Amazon’s services, promotions, and policies to provide accurate and helpful information to customers.
  • Worked efficiently in a fast-paced environment, meeting performance goals such as call handling time, customer satisfaction, and issue resolution.
  • Collaborated with team members and supervisors, sharing feedback and best practices to improve service quality and optimize workflow.

Education

Certification - Communication With Confidence

Trainup Institute
Online School
09-2022

Some College (No Degree) - Business Economics

Lycée Les Pères Blancs
Tunisie

Skills

  • Social media networking
  • Property tour management
  • Verbal and written communication
  • Customer service
  • Strong work ethic
  • Housekeeping
  • Client confidentiality
  • Entertainment assistance
  • Reservation coordination
  • Front desk support
  • Advanced time management
  • Guest experiences and services
  • Bookkeeping
  • Community relations
  • Event planning experience
  • Stress management
  • Relationship building
  • Efficient resourcefulness
  • Proactive attitude
  • Effective decision making
  • Hospitality
  • Communication skills
  • Highly adaptable
  • Problem-solving

Affiliations

Hiking in national parks.

Painting

Volunteer Animal Shelter

Freelance

Reading

Accomplishments

The biggest awards that I have earned in life are:

Self-awareness involves understanding my values, weaknesses, and strengths.

Empathy is having the ability to understand and connect with others.

Resilience and perseverance have the power to help us learn how to bounce back from failures, and the determination to achieve our goals.

Languages

English
Professional
Arabic
Professional
French
Professional

Timeline

Freelancer Concierge

Private Clients
04.2024 - Current

Personal Coach

Private Client
10.2023 - Current

Private Personal Assistant

Private Client
09.2023 - Current

Private Household Manager

Private Client
07.2022 - 07.2024

Restaurant Hostess

Nobu Los Angeles
12.2021 - 10.2022

Coor

Real State Office Coordinator Tecnocasa Tunisie
11.2019 - 05.2021

Customer Service Representative

Teleperformance Tunisie
01.2018 - 11.2019

Certification - Communication With Confidence

Trainup Institute

Some College (No Degree) - Business Economics

Lycée Les Pères Blancs

Similar Profiles

CREATE PROFILE
Nour El Houda Agouri