Nour El Houda Benameur
Doha,Qatar
Summary
Dynamic customer service professional with extensive experience at Sephora, adept at building trust and rapport with clients. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in Microsoft Excel and thrive under pressure, consistently delivering exceptional service and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service
Sephora
Doha, Qatar
06.2023 - 11.2023
- Make product recommendations, and connect with others about Sephora's products and services
- Assist and guide clients on the most appropriate range of products according to their needs and skin type
- Demonstrate new products to clients
- Display image and body language in accordance with the Sephora grooming guidelines
- Identify and access customers 'needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication
Commercial Customer Representative Service
Mobilis
Algiers, Algeria
01.2020 - 01.2023
- Prospecting which was my primary task and wich consists of bringing new customers to the company
- Communication, which allowed me to transmit information about the product or service to targeted customers
- The service, which i must intervene before and after the sale by making myself available to the customer and listening to his remarks
- Customer loyalty, by offering them additional offers and promotions
Social Correspondent
Medicare International
Algiers, Algeria
09.2018 - 04.2019
- Ensure good communication between the employer and social organizations
- Follow-up of social benefits reimbursement files with the social security fund
- Constitution and follow-up of files relating to accidents at work
- Submission of retirement documents
- Establishes the DRTS concerning work stoppages and work accidents
- Operates withdrawals of slips and checks for family allowances and medical expenses
- Organize and manage filings and archiving
Guest relation
Sheraton hotel
Algiers, Algeria
11.2017 - 09.2018
- Welcoming guests in a friendly and professional way
- Adressing and escalating customer complaints
- Review arrival lists to welcome guests
- Attend to special guests (VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (room service menus...)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
Operator call center
Mobilis
Algiers, Algeria
06.2014 - 07.2017
- Obtains client information by answering calls
- Interviewing clients
- Verifying information
- Inform clients by explaining procedures, answering questions, providing information
- Maintains communication equipment by reporting problems
- Respond to customer inquiries
Finance assistant
ALGIMMMO
Algiers, Algeria
- Process various supplier invoices
- Perform the administrative tasks of the adminstrative and financial director
- Perform addminstrative tasks related to employees
- Manage telephone calls
- Draw up invoices
- Process quotes
- Follow up on payments
Education
Bachelor - French literature
University 2 Algeria
Algiers, Algeria07.2016
Skills
- Microsoft Word
- Microsoft Excel
- Customer Service
- Communication
- Team Work
- Pressure Handling
Languages
Native, Fluent, Native, A1
Hobbies and Interests
- Sport
- Music
- Reading books...
Personal Information
- Date of Birth: 05/29/92
- Gender: Female
- Nationality: Algerian
- Driving License: B
- Marital Status: Single
Languages
Arabic
First Language
French
Advanced
C1
Spanish
Beginner
A1
English
Intermediate
B1
Timeline
Customer Service
Sephora
06.2023 - 11.2023
Commercial Customer Representative Service
Mobilis
01.2020 - 01.2023
Social Correspondent
Medicare International
09.2018 - 04.2019
Guest relation
Sheraton hotel
11.2017 - 09.2018
Operator call center
Mobilis
06.2014 - 07.2017
Finance assistant
ALGIMMMO
Bachelor - French literature
University 2 Algeria