Melanie Quesenberry
Chat support agent
Radford,VA
Summary
Dynamic professional with extensive experience in customer service at U-Haul, excelling in problem-solving and communication. Proven ability to manage schedules and data efficiently, while ensuring client satisfaction. Skilled in Microsoft Office and adept at fostering strong client relationships, contributing to a positive service environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
U-Haul
02.2022 - Current
- Trouble shoot issues for customers calls
- Handle incoming calls and chat
- Email Managers and customers
- Transfer calls
- Document customer calls
Driver
New River Valley Senior Services
Dublin, VA
11.2021 - Current
- Transport frozen food and clients to their appropriate locations
- Document the time frame, mileage, and temperature per trip
- Drove clients to their appropriate appointments
Driver
Numerator
Dublin, VA
05.2020 - 11.2021
- Entered Census Database/Checked local residences for current address, the number of individuals living in the home, and whether it was temporary or permanent
- Updated any changes in the database
Assistant Manager
H&R Block
Christiansburg, VA
11.2019 - 04.2020
- Assisted in interviewing
- Set appointments for clients
- Performed home based tasks in a timely and accurate manner
- Sent and received fax messages
Medical Administrative Assistant
Carilion Clinic
04.2019 - 08.2019
- Handled calls and faxes, along with insurance claims
- Answered emails
- Assistated with payments for patients
Personal Care Attendant
Americare
01.2018 - 01.2019
- Reported directly to Supervision of client's activity and health
- Responsible for detailed notes on clients well being
- Assisted clients with bathing, cleaning, and cooking
Education
High school diploma or GED -
Skills
- Contracts
- Schedule management
- Data management
- Medical terminology
- Windows
- Phone etiquette
- Typing
- Financial software
- Facebook Advertising
- Email marketing
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Office
- Personal assistant experience
- Anatomy knowledge
- Salesforce
- Health information management
- Assistant Manager Experience
- Customer support
- Office experience
- English
- HIPAA
- Administrative experience
- Data entry
- HTML5
- Microsoft PowerPoint
- Microsoft Outlook
- Organizational skills
- Hospital experience
- Time management
- Analysis skills
- Home health
- Communication skills
- Customer service
- Medical records
- Warehouse experience
- Front desk
- Client services
- Sales
- Computer skills
- Conducting Interviews
Certification
Driver's License
Timeline
Customer Service
U-Haul
02.2022 - Current
Driver
New River Valley Senior Services
11.2021 - Current
Driver
Numerator
05.2020 - 11.2021
Assistant Manager
H&R Block
11.2019 - 04.2020
Medical Administrative Assistant
Carilion Clinic
04.2019 - 08.2019
Personal Care Attendant
Americare
01.2018 - 01.2019