Nova Casanova
Allendale
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager
Jimmy John's Franchise
Allendale
04.2023 - 08.2025
- Trained and mentored new team members in operational procedures and best practices.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Ensured compliance with health and safety regulations during food preparation and delivery.
- Resolved customer inquiries and complaints promptly to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Consistently maintained punctuality and reliability by adhering to a demanding 3 pm to 3 am work schedule.
Server/Bartender
Cinco De Mayo Mexican Grill
Allendale
08.2022 - 04.2023
- Took and processed customer orders accurately and efficiently.
- Handled cash transactions and managed point-of-sale systems effectively.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Busser/Server
Cinco De Mayo Mexican Restaurant
Grand Rapids
04.2021 - 03.2023
- Monitored dining area for customer needs and provided assistance as required.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Acquired expertise in waitstaff and bartending roles, contributing to efficient service delivery.
Education
High School Diploma -
Wyoming High School
Wyoming, MI05-2023
Skills
- Conflict resolution
- Team leadership
- Time management
- Attention to detail
- Sales management
- Disciplinary techniques
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Manager
Jimmy John's Franchise
04.2023 - 08.2025
Server/Bartender
Cinco De Mayo Mexican Grill
08.2022 - 04.2023
Busser/Server
Cinco De Mayo Mexican Restaurant
04.2021 - 03.2023
High School Diploma -
Wyoming High School
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