Nova Verse
Brookline,MA
Summary
Versatile and dynamic sales professional with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in culinary, hospitality and retail environments.
Overview
6
6
years of professional experience
Work History
Barista
Verveine
Boston, MA
03.2024 - Current
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Served drinks and food to guests with warmness and care.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Consignment Inventory Specialist
Covet
Boston
01.2022 - 03.2024
- Managed front desk, assisting customers with purchases and exchanges.
- Analyzed consignment items for selling potential and optimum pricing.
- Created unique outfits for social media posts to broaden audience reach and elevate sales.
- Reviewed client contracts, performed data entry and finalized paperwork.
- Built and cultivated loyal and trusting relationships with clients.
- Designed captivating and aesthetically pleasing displays to increase store traffic.
- Worked closely with team to ensure compliance with internal operational store processes and procedures.
- Managed incoming customer inquiries via company website, email or phone.
Sales Associate
Sephora
Boston
06.2021 - 12.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Promoted company reward programs successfully and delivered optimal results to meet monthly quota.
- Taught makeup tips and techniques.
- Trained and developed new hires on company processes, product knowledge, customer service, and selling techniques.
- Tested fragrances to help gage customer preferences for trial samples.
Server/Host
Four Seasons Hotel
Boston
02.2019 - 03.2020
- Greeted and engaged with customers to effectively build rapport and lasting relationships
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Arranged and prepared tables to offer memorable experiences to guests and repeat business
- Assisted guests with menu selections, being mindful of dietary and allergy restrictions
- Reconciled cash and credit card transactions to maintain accurate records.
Host
Max Brenner
Boston
12.2018 - 02.2019
- Fostered friendly and positive engagement with guests to increase customer service and sales.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers suitable for needs.
- Documented reservations and managed take-out orders.
Education
Acting -
American Academy of Dramatic Arts
New York, NYHigh School Diploma -
Quincy High School
Quincy, MA05.2017
Skills
- Sales & Upselling Expertise
- Customer Relationship Development
- Merchandising Design
- Social Media Promotions
- Team Building & Communication
- Problem Solving
- Diversity, Equity & Inclusion
Technologysystems
- Microsoft Word
- PowerPoint
- Excel
- POS Systems
- Entrupy Authentication Technology
- Social Media Platforms
Timeline
Barista
Verveine
03.2024 - Current
Consignment Inventory Specialist
Covet
01.2022 - 03.2024
Sales Associate
Sephora
06.2021 - 12.2021
Server/Host
Four Seasons Hotel
02.2019 - 03.2020
Host
Max Brenner
12.2018 - 02.2019
Acting -
American Academy of Dramatic Arts
High School Diploma -
Quincy High School