Nova Wells
May,TX
Summary
Dynamic leader with a proven track record at Metro by T-Mobile, excelling in negotiation expertise and relationship building. Spearheaded initiatives that exceeded quarterly targets through innovative sales strategies and effective team training. Skilled in KPI tracking and account management, consistently enhancing customer loyalty and driving direct sales growth.
Overview
4
4
years of professional experience
Work History
Sales Representative Manager
Metro by T-Mobile
04.2023 - Current
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Streamlined communication channels within the team for enhanced collaboration and information sharing among members.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
Cashier
Jerry’s Burgers and Shakes
07.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Closet Consignment
09.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
May High School
May, TX05.2020
Skills
- Negotiation expertise
- Sales Coaching
- Sales team training
- Verbal and written communication
- Relationship Building
- Positive and upbeat
- Product Knowledge
- Sales process
- Solution selling
- B to B sales
- KPI Tracking
- Account Management
- Order Management
- Direct Sales
- Cash Handling
Timeline
Sales Representative Manager
Metro by T-Mobile
04.2023 - Current
Cashier
Jerry’s Burgers and Shakes
07.2022 - 04.2023
Customer Service Representative
Closet Consignment
09.2020 - 01.2023
May High School
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