Dilia Ginel
Central Falls,RI
Summary
Retail Store Manager at Metro By T-Mobile. Seniority in sales operations and legendary customer service since 2014. Excelled in implementing strategies that transformed challenges into opportunities, boosting team performance. High profile work ethic in creating customer rapport, store management and sales training.
Strong communication skills to ensure equal and effective interactions with staff, customers and people of the community. Multi-tasking and time management at an exceptional focus along with pursuing a positive and welcoming environment.
Seeking entry-level opportunities to enhance qualifying abilities while contributing to company procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative Manager
Metro ByT-Mobile
East Providence, RI
02.2014 - Current
- Implemented sales strategies/pivots to coach those in need of learning how to turn a No into a Yes.
- Identified potential customers and developed relationships with them.
- Developed comprehensive sales plans that included short-term goals and long-term objectives.
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Established performance standards and company/store policies for representatives, and monitored their progress to those expectations.
- Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
- Resolved conflicts between customers and teammates.
- Created/Revised schedules to reflect greater execution with store goals.
Education
High School Diploma -
Exeter Job Corps Admissions
162 Main St. Exeter, RI 0282203-2009
Skills
- Sales Operations
- Sales Coaching/Training
- Negotiation Expertise
- Leading by Example
- Escalation Expertise
- Inspecting Goals and Targets
- Legendary Customer Service
- Client Relationship Management
Languages
Spanish
Native/ Bilingual
Certification
- Public Speaking
- Customer Service
- Social Development
- Womens Mentoring Partnership
References
References available upon request.
Timeline
Sales Representative Manager
Metro ByT-Mobile
02.2014 - Current
- Public Speaking
- Customer Service
- Social Development
- Womens Mentoring Partnership
High School Diploma -
Exeter Job Corps Admissions
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