Open To Work
NOVA YAKOWENKO
Las Vegas
Work Preference
Summary
Healthcare Client Relationship Manager skilled in overseeing the placement lifecycle for internationally educated clinicians. Successfully facilitated client engagement and workforce solutions, coordinating between healthcare organizations and clinicians, while delivering tailored strategies that resulted in high placement success rates and enhanced client retention.
Overview
20
20
years of professional experience
Work History
Client Delivery Manager
Epic International Staffing
Las Vegas
02.2026 - 06.2026
- Led efforts to secure a state RFP award and managed the process that resulted in a 32-hospital system contract.
- Delivered presentations to hospital systems regarding international workforce solutions, clinician placement programs, and staffing strategies.
- Strengthened relationships with healthcare organizations and re-engaged former clients to support international healthcare staffing business development initiatives.
- Represented the company at healthcare industry conferences and events, building partnerships with healthcare executives and operational leaders.
- Maintained engagement and strengthened long-term professional relationships by reconnecting with 900+ previously placed clinicians.
- Collaborated with internal teams to enhance client implementation, workforce planning, and service delivery success.
Account Manager
Epic International Staffing
Las Vegas
01.2023 - 02.2026
- Cultivated strategic partnerships with over 67 healthcare clients to align hospital leadership and clinical teams.
- Supported transition of more than 800 internationally educated nurses from selection to placement.
- Served as primary liaison between healthcare facilities and internationally educated clinicians during placement lifecycle.
- Educated clients on benefits of international workforce solutions, contributing to long-term staffing strategies.
- Facilitated virtual interviews between clinicians and hospital leadership to streamline hiring processes.
- Reviewed clinician qualifications to ensure alignment with facility needs and client requirements.
- Streamlined communication among clients, clinicians, and internal teams to enhance collaboration.
- Resolved client concerns and clinician escalations, strengthening relationships for positive outcomes.
- Monitored competitor activities in order to stay ahead of the competition.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
Senior Account Manager
Epic International Staffing
Las Vegas
09.2019 - 01.2023
- Managed healthcare client relationships, facilitating successful placements of internationally educated healthcare professionals.
- Partnered with hiring managers to review clinician qualifications, coordinate interviews, and align candidates with organizational needs.
- Acted as trusted client advisor, delivering tailored workforce solutions and maintaining ongoing account support.
- Strengthened communication between healthcare organizations and clinicians, enhancing transitions and promoting long-term retention.
- Provided guidance related to immigration processes, visa approvals, and clinician arrivals.
Client Staffing Specialist
Epic International Staffing
Las Vegas
08.2013 - 09.2019
- Managed relationships with healthcare clients and clinicians throughout staffing lifecycle, ensuring successful placements and ongoing satisfaction.
- Developed job opportunities, negotiated agreements and bill rates, and supported successful clinician placements.
- Built hospital partnerships through client visits, workforce presentations, and education on international staffing and immigration processes.
- Connected healthcare organizations with qualified internationally educated nurses and physical therapists, enhancing access to diverse clinical talent.
Recruiting Manager
Guardian Healthcare Providers
01.2011 - 12.2012
- Recruited, interviewed, and screened healthcare professionals including occupational therapists, speech-language pathologists, physical therapists, COTAs, and PTAs.
- Secured job orders through strategic business development, fostering relationships, and proactive client outreach.
- Facilitated compensation negotiations between clients and healthcare professionals, ensuring alignment on expectations.
- Cultivated healthcare client relationships across Tennessee, Kentucky, Alabama, Florida, and Pennsylvania regions, enhancing service reach.
- Coordinated travel and housing arrangements for clinicians.
Executive Recruiter
AppleOne Employment Services
10.2006 - 10.2010
- Recruited clinical and administrative professionals, ensuring compliance with client requirements and contributing to successful placements.
- Managed candidate screening, interviews, references, and background checks, ensuring timely client submissions and maintaining quality standards.
- Developed client relationships through targeted business development, account visits, and consultative staffing solutions, enhancing client satisfaction and retention.
Education
College coursework completed -
Skills
- Healthcare management
- Healthcare staffing
- Workforce Solutions
- Client Relationship Management
- Executive Relationship Management
- Strategic Account Development
- Candidate Qualification Review
- Client retention
- Clinical Team Partnership
- Team Collaboration
- Business Development
- Healthcare Partnerships
Languages
- English
- Tagalog
- Capampangan
Professional Highlights
- 15 years of healthcare staffing and international workforce solutions experience
- Managed 67+ direct healthcare client relationships
- Successfully placed 800+ internationally educated healthcare professionals
- Contributed to $100M+ gross margin impact through staffing partnerships and account growth
- Built long-term partnerships with hospital executives, department leaders, and clinical teams
- Served as the communication bridge between healthcare facilities and international clinicians
Timeline
Client Delivery Manager
Epic International Staffing
02.2026 - 06.2026
Account Manager
Epic International Staffing
01.2023 - 02.2026
Senior Account Manager
Epic International Staffing
09.2019 - 01.2023
Client Staffing Specialist
Epic International Staffing
08.2013 - 09.2019
Recruiting Manager
Guardian Healthcare Providers
01.2011 - 12.2012
Executive Recruiter
AppleOne Employment Services
10.2006 - 10.2010