Novalee Ortiz
Columbia,SC
Summary
At The Baked Bear, I spearheaded operations, enhancing customer satisfaction and store efficiency through strategic planning and team motivation. Expert in money handling and fostering customer relations, I significantly contributed to business growth and staff development. My leadership ensured operational excellence, embodying problem-solving and excellent communication skills. I love working with others and having a diverse and inclusive job where I can find myself connecting with my coworkers and customers.
Overview
3
3
years of professional experience
Work History
Assistant Manager
The Baked Bear
631 Harden St Suite C, Columbia, SC, 29205
03.2021 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Dreher High School
Columbia, SC06.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Recruiting and interviewing
- Strategic Planning
- Employee Performance Evaluations
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
Timeline
Assistant Manager
The Baked Bear
03.2021 - 04.2024
High School Diploma -
Dreher High School