Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marvin B Sanchez

Trenton,NJ

Summary

Energetic and goal-oriented sales specialist with a proven knack for connecting with customers, building trust, and turning conversations into conversions. Skilled in uncovering needs, offering personalized solutions, and creating smooth, high-impact buying experiences. Known for blending persuasive sales techniques with genuine customer care, consistently surpassing goals in fast-paced, competitive settings. Quick to adapt, calm under pressure, and always focused on delivering value that builds loyalty and drives long-term success.

Overview

7
7
years of professional experience

Work History

Sales Associate Supervisor

Metro by T-Mobile
09.2016 - 03.2022
  • Supervised a team of sales associates, providing training, coaching, and real-time feedback to optimize individual and team performance.
  • Led by example on the sales floor, consistently achieving and surpassing personal sales targets and key performance indicators (KPIs).
  • Monitored and analyzed daily, weekly, and monthly sales reports to identify trends, set goals, and strategize to improve results.
  • Ensured compliance with all company policies, procedures, and branding standards, including cash handling, inventory management, and visual merchandising.
  • Handled escalated customer inquiries and complaints, ensuring swift resolution and maintaining high customer satisfaction ratings.
  • Coordinated scheduling, shift coverage, and time-off requests to ensure adequate staffing during peak business hours.
  • Conducted onboarding for new employees, introducing company culture, sales strategies, and operational protocols.
  • Assisted with in-store promotions and marketing efforts, helping drive foot traffic and boost customer engagement.
  • Collaborated with upper management on store initiatives, team incentives, and performance reviews.

Cashier

Charley's Philly Steaks
03.2015 - 01.2016
  • Greeted customers warmly and took orders accurately at the register or counter.
  • Operated the cash register, processed payments (cash, credit/debit cards, gift cards), and issued receipts.
  • Handled customer inquiries, resolved complaints professionally, and ensured guest satisfaction.
  • Maintained a clean, organized, and welcoming front counter and dining area throughout shifts.
  • Collaborated with team members to ensure timely food preparation and order accuracy.
  • Communicated effectively with kitchen staff to ensure special requests or dietary needs were met.
  • Assisted in restocking supplies, condiments, and beverages during and after shifts.
  • Followed company food safety and sanitation procedures consistently.
  • Promoted menu items and upsold combos, sides, and drinks to increase sales.
  • Demonstrated reliability by arriving on time, working flexible shifts, and supporting team goals.

Sales Representative

T-Mobile USA
12.2014 - 06.2015
  • Delivered exceptional customer service while actively engaging with customers on the sales floor.
  • Understood customer needs and recommended the right products, plans, and services.
  • Met or exceeded sales targets and performance metrics.
  • Stayed up to date on the latest T-Mobile products, services, plans, and promotions.
  • Assisted with store operations including opening/closing, inventory, merchandising, and cleanliness.
  • Participated in training sessions and team meetings to improve performance and stay informed.
  • Handled customer issues or concerns professionally and efficiently.

Education

High School Diploma -

Trenton Central High School
Trenton, NJ

Bachelor of Science - Music Production

Full Sail University
06-2025

GED -

The State of New Jersey
Trenton, NJ
11-2019

Skills

  • Attentive listening skills
  • Collaborative relationship development
  • Problem-solving in conflicts
  • Influential messaging
  • Clear communication in presentations
  • Effective cross-language communication

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Associate Supervisor

Metro by T-Mobile
09.2016 - 03.2022

Cashier

Charley's Philly Steaks
03.2015 - 01.2016

Sales Representative

T-Mobile USA
12.2014 - 06.2015

High School Diploma -

Trenton Central High School

Bachelor of Science - Music Production

Full Sail University

GED -

The State of New Jersey

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