NOVELLA CARYLON MARSHALL
Cedar Hill,TX
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant GS6-9
Department of Veterans Affairs
Dallas, TX, United States
10.2017 - 12.2024
- 40 hours/week Assist Administrative Officers (AOD) in logging data and directing phone bank calls to allocated units:
- Patient-requested appointment cancellation: Reception Excel, Access, and Word:
- Assisted in the compilation of monthly program reports.
- Have written and digitally communicated with program staff and participants.
- Maintain supplies, inventories, and full workload reporting for higher-level staff:
- Obtaining database data (CPRS & VISTA): daily email updates and word processing software access.
- Responsible for data collection for advanced clinic access scheduling and demographic and insurance data.
- Manage EWL, VCL, patient processing, and customer service reception.
- VATAS time-and-attendance:
- Help train new hires.
- Collected/clarifying documentation, ensuring accuracy:
- Reception: Excel, Access, and Word: Appointments:
- Responsible for clarifying, reviewing, and processing Comp/Penn requests.
- Patient demographics: Interpreting and verifying orders:
- Managing ADPAC tasks and databases
- Type 40 words per minute and obtain the client's medical history, including medication, symptoms, and allergies.
- Maintain a patient-focused, engaging, and empathetic environment with medical and administrative staff.
- Conduct interviews and registers with veterans to determine their healthcare eligibility and enrollment priority group.
- Verifies My HealtheVet and VHIC requests. Help with registration, means testing, patient enrollment, My HealtheVet, VHIC, payment and billing, eligibility, and medical benefits.
- Prepare and submit inquiries to the Eligibility Office to check eligibility and service details.
- Medical consultants.
- Return to Clinic—Scheduling patient appointments.
- Clinic records undergo ICB verification and demographic updates through CPRS and Vista.
- Send patient appointment letters.
- Performed clerical tasks such as word processing, data input, phone answering, and filing. I made sure to attend all necessary training, education, and meetings.
- Clearly and effectively communicate with patients, verify information, and ascertain the reason for the visit.
- Skilled in problem-solving and conflict resolution.
Education
Occupational Certificate - Lean Six Sigma White Belt
Department of Veterans Affairs
Master's - Administration of Justice & Security
University of Phoenix
Tempe, AZMaster's - Psychology
University of Phoenix
Tempe, AZBachelor's - Criminal Justice Administration
University of Phoenix
Tempe, AZSkills
- Medical office administration
- Customer service
- Patient Assessments
- Collaboration and networking
- Insurance Verification
- Prioritizing stat clinical appointments and orders
- Investigation Techniques
- Appointment accuracy and timeliness
- Communication Skills
- Indirect Patient Care
- Monitoring inpatient progress
- Independently solves complex problems
- Interviews/Interrogations
- Clinical analytics for primary care doctors' clinical staffing
- Collaborates with VISN programs, services, and interprofessional coordinated care team members to provide Veterans with phone, secure messaging, chat, text, and video care
- Informs interprofessional team members about shared patient/community care at VA centers
- Interpretations of the agency's recruitment and placement practices, policies, and guidelines
Timeline
Advanced Medical Support Assistant GS6-9
Department of Veterans Affairs
10.2017 - 12.2024
Master's - Administration of Justice & Security
University of Phoenix
Master's - Psychology
University of Phoenix
Bachelor's - Criminal Justice Administration
University of Phoenix
Occupational Certificate - Lean Six Sigma White Belt
Department of Veterans Affairs