Novella E. Abbott
El Cerrito,CA
Summary
Accomplished professional with a proven track record at The State Bar of California, enhancing customer satisfaction and streamlining operations. Expert in customer relations and Microsoft Office, excel in transforming challenges into solutions, significantly improving service delivery. Skilled in data entry and fostering positive engagements, consistently exceed objectives through a goal-oriented mindset.
Overview
25
25
years of professional experience
Work History
Public Trust Representative II
The State Bar of California
01.2018 - 07.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Administrative Assistant II
The State Bar of California
11.2006 - 01.2008
- Provided administrative and secretarial support to the Director of Moral Character, Office of Admissions
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Prepared all Moral Character contracts for Procurement Requisition Form requirements
- Coordinated all conferences for both Los Angeles and San Francisco offices.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Secretary
The State Bar of California
02.2002 - 11.2006
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responsible for preparing all Testing Accommodation contracts
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
Legal Administrative Assistant
Stanzler Funderburk & Castellon, LLP
01.2000 - 02.2002
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
Education
Contra Costa Adult School
San Pablo, CA 08.2024 -
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Microsoft Office
- Word Perfect 90
Timeline
Contra Costa Adult School
08.2024 -
Public Trust Representative II
The State Bar of California
01.2018 - 07.2024
Administrative Assistant II
The State Bar of California
11.2006 - 01.2008
Administrative Secretary
The State Bar of California
02.2002 - 11.2006
Legal Administrative Assistant
Stanzler Funderburk & Castellon, LLP
01.2000 - 02.2002
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