Novilla Lorene Darnell

Learning Experience Specialist March 2019 – Present

Branch Team Trainer September 24, 2018 – 2019

• Passed the Securities Industry Essentials exam.
• Developed and implemented cross-training strategies to strengthen essential skills and streamline onboarding within service division, including oma retirement.
• Designed and delivered comprehensive learning programs to empower associates in meeting business area and firm objectives.
• Engaged with business area leaders and associates to proactively update learning materials and implement tailored training solutions.
• Analyzed program effectiveness and recommended improvements to integrate desired learning outcomes.
• Assessed learner progress and provided actionable insights to support ongoing development and job performance improvement.
• Facilitated the consulting process by partnering with business areas to update instructional content and provide effective learning solutions that drive positive outcomes.
• Contributed to the formulation of structured learning objectives that align with curriculum standards and learner needs.
• Reviewed and analyzed learning content alongside participant feedback to refine program materials for optimal effectiveness.
• Nurtured interdepartmental relationships to promote synergy and improve overall operational efficiency.
• Researched and evaluated emerging trends in learning methodologies and financial markets to inform best practices.
• Delivered essential resources and guidance to new trainers to ensure effective team integration.
• Assessed training gaps and partnered with business area and department to develop targeted solutions.
• Achieved timely resolution of multiple training requests through effective management. Mitigated scheduling conflicts across various sites, enhancing overall training delivery. Improved coordination processes to optimize training outcomes.
• Led comprehensive evaluations of training programs to assess effectiveness. Identified skill gaps and implemented targeted solutions to enhance team performance. Fostered a culture of continuous improvement through feedback and analysis.
• Evaluated trainee performance metrics and engaged with area leadership to recommend targeted support strategies.

• Facilitation Specialist September 1, 2008 – July 6, 2018
• Trainer II October 1, 2006 – August 31, 2008
• Trainer I February 22, 2005 – September 30, 2006
• Designed and delivered virtual training programs for technical and soft skills across multiple business units, ensuring effective classroom management and engaging experiential activities.
• Developed and executed a training process by leveraging expertise in analysis, design, development, and evaluation to enhance team performance.
• Developed and implemented a streamlined resource assignment process for efficient preparation and post-work activities.
• Led collaboration with diverse client groups to design opinion surveys aimed at identifying content deficiencies and evaluating employee satisfaction. Guided clients in formulating impactful survey questions and selecting appropriate delivery methods.
• Developed and distributed comprehensive course evaluations to assess technical and soft skills training effectiveness for associates.
• Assisted in reviewing evaluations and identifying trends. Supported the development of recommendations and contributed to implementing solutions for identified trends.
• Achieved significant improvements in participant learning through comprehensive progress assessments. Implemented targeted action plans that addressed specific learning needs. Communicated effectively with team manager to align on participant progress and next steps.
• Analyzed and delivered critical reporting insights for various client groups through effective use of SAP NetWeaver and Tableau.
• Oversaw evaluation of course content to align with evolving business needs and effectiveness standards. Developed strategic recommendations and executed curriculum modifications to enhance learning outcomes.
• Evaluated potential business training interns through structured interviews, contributing to talent acquisition efforts.
• Designed and implemented a comprehensive mentoring program for business training interns.
• Evaluated and mentored business training interns and peers on comprehensive role responsibilities.
• Coordinated multiple assignments and responsibilities, optimizing resource allocation and project management to consistently meet deadlines.