NOWFEL SHAHUL
Doha,DA
Summary
Dynamic Service Advisor with a proven track record at AUTOCLASS CARS, excelling in customer satisfaction and relationship building. Expert in CRM software and adept at multitasking, I enhanced service delivery and increased repeat business through effective communication and attention to detail, driving significant improvements in client engagement and loyalty.
Overview
16
16
years of professional experience
Work History
Service Advisor
AUTOCLASS CARS
04.2013 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, optimizing workflow for maximum productivity and customer satisfaction.
- Maintained accurate records of service history and customer interactions using dealership management software.
- Collaborated with technicians to ensure timely completion of repairs, enhancing overall service delivery.
- Analyzed customer feedback to identify areas for improvement in service processes and client engagement.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Foreman
Perfect Auto Garage
04.2012 - 01.2013
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored junior staff on repair techniques and customer service excellence.
- Coordinated workflow schedules to optimize shop efficiency and minimize downtime.
- Implemented inventory management practices, reducing material waste and enhancing resource allocation.
- Conducted performance assessments of team members, fostering skill development and accountability.
- Developed process improvements that streamlined service delivery and increased client satisfaction.
- Oversaw equipment maintenance schedules, ensuring operational readiness and compliance with regulations.
Sales Engineer
United Parts WLL
01.2010 - 01.2012
- Developed and maintained strong relationships with key clients to understand their technical needs.
- Delivered tailored product presentations and demonstrations to enhance customer engagement.
- Collaborated with cross-functional teams to streamline sales processes and improve client satisfaction.
- Provided technical support and training for clients, ensuring optimal product usage and efficiency.
- Analyzed market trends and competitor products to identify opportunities for business growth.
- Led initiatives to optimize sales strategies, resulting in improved conversion rates and revenue generation.
Education
Automotive Engineering
Hindustan Institute of Engineering And Technology
Chennai India Skills
- SAP Expert user
- Experience with customer relationship management (CRM) software
- Familiarity with appointment scheduling software
- Knowledge of automotive products and services
- Proficiency in MS Office Suite (Word, Excel, Outlook)
- Strong interpersonal and communication skills
- Familiarity with operating telephone systems, fax machines, and other office equipment
- Ability to handle and resolve customer complaints effectively
- Excellent customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and organizational skills
Languages
English
Full Professional
Arabic
Limited Working
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Service Advisor
AUTOCLASS CARS
04.2013 - Current
Foreman
Perfect Auto Garage
04.2012 - 01.2013
Sales Engineer
United Parts WLL
01.2010 - 01.2012
Automotive Engineering
Hindustan Institute of Engineering And Technology