Nichole McRae
Virginia Beach,23452
Summary
Service Advisor with over a year of experience and advanced CDK knowledge, skilled in customer relationships, quality control, and strategic project execution. Demonstrated ability to drive measurable results through innovative initiatives and cross-team collaboration. Passionate about optimizing processes and exceeding service targets.
Overview
25
25
years of professional experience
Work History
Service Advisor
Southern Kia
Virginia Beach
06.2023 - Current
- Greeting customers, answering questions, and providing estimates
- Schedule appointments and vehicle drop-off and pick-up
- Assist with the repair process, writing estimates, and ensuring quality repairs are provided on time
- Initiating warranty repair orders and being familiar with warranty coverages
- Troubleshoot issues when customers change their minds, repairs run behind schedule, or parts arrive late
- Build trust and reliability with customers
- Setting up loaner cars
- Verifying insurance before maintenance is scheduled
- Intermediate CDK knowledge
- Advanced computer knowledge
- Spearhead innovative projects, driving measurable results through strategic planning and execution
- Collaborate across teams to optimize processes and exceed targets
- Foster strong relationships with clients and cross-functional teams
- Effectively communicate service recommendations and coordinate seamless vehicle maintenance experiences.
Parts Sales Manager
AutoZone
Virginia Beach, VA
01.2019 - 06.2023
- Assists the assistant manager and store manager in supervising store personnel
- Assists with training and developing store personnel
- Assumes responsibility for the store operation in the assistant manager and store manager's absence, and on assigned shifts
- Delegates and ensures store merchandising tasks are completed in a timely manner
- Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
- Maintain sales productivity, store appearance and merchandising standards
- Conduct and review all opening and closing procedures
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
- Processes returns and effectively manages inventory.
Commercial Manager/CPP
Advanced Auto Parts
02.2021 - 06.2023
- Create, build and maintain professional customer relationships
- Ability to achieve profitable sales and margins
- Achieve personal and store sales goals and service objectives
- Dispatch drivers ensuring delivery standards are achieved
- Maintain commercial stocking programs
- Build and maintain a network of second source suppliers
- Partner with GM to ensure proper driver coverage
- Maintain core bank and commercial returns
- Maintain commercial credit accounts
- Partner with CAM and CSM for customer and territory alignment
- Spearhead the GAS3 selling experience initiative for professional customers, revolutionizing the approach to customer engagement and sales growth.
Store Manager
Radio Shack
03.2010 - 11.2014
- Ensure that all inventory is accounted for both on the floor and in the stock room
- Ensure orders are prepared with the appropriate priority
- Train new staff members the proper way to sell products and assist customers with any questions or concerns
- Ensure fast and efficient service is maintained
- Inspection of premises to ensure sanitation standards are adhered to; and assist where needed
- To ensure proper communication between customers and staff members are being me
- Support team members with daily operations as needed
- Optimized inventory management, enhancing product availability and reducing stockouts, resulting in improved customer satisfaction and sales growth.
Customer Service Manager
WaWa
06.2008 - 05.2010
- Ensure that all the employees arrive and leave the store on time
- Cash management for front end associates
- Maintain an orderly work environment
- Basic cleaning duties include but not limited to, cleaning the restroom, taking out trash and breaking down boxes
- Additional duties include but not limited to, unloading of trucks, supply stocking, and inventory.
Motor Transport Operator /88M
United States Army 368 CTC
Fort Story, VA
01.2000 - 01.2008
- Ensure fellow troops have the supplies, weapons, and equipment they need and oversee the transfer of passengers and cargo.
- Loading/Unloading Operations and Procedures
- Loading/Unloading Operations and Procedures
- Vehicle-mounted navigation and Global Positioning Satellite (GPS)systems
- Radio Communication
- Vehicle and Convoy Security & Defense
- Hazardous Material (HAZMAT) Transportation
- Vehicle Recovery Operations
Education
Associates of Applied Science in Mecical Assisting -
Bryant & Stratton College
Associates of Applied Science in Business Management -
Bryant & Stratton College
Skills
- Operations (Expert)
- Quality Control (Expert)
- Support (Experienced)
- Training (Expert)
- Customer Relationships (Expert)
- Sales (Expert)
- Delivery (Expert)
- Inventory Management (Expert)
- Cash Handling (Expert)
- Merchandising (Experienced)
- Customer Service (Expert)
- Logistics (Expert)
- CDK Service Writing (Expert)
Additional Information
10+ years
Personal Information
Title: Business Management Degree
Timeline
Service Advisor
Southern Kia
06.2023 - Current
Commercial Manager/CPP
Advanced Auto Parts
02.2021 - 06.2023
Parts Sales Manager
AutoZone
01.2019 - 06.2023
Store Manager
Radio Shack
03.2010 - 11.2014
Customer Service Manager
WaWa
06.2008 - 05.2010
Motor Transport Operator /88M
United States Army 368 CTC
01.2000 - 01.2008
Associates of Applied Science in Mecical Assisting -
Bryant & Stratton College
Associates of Applied Science in Business Management -
Bryant & Stratton College