NOXOLO PATIENCE NOMVELO SHIBA
Manor
Summary
Cook with 12 years of experience in optimizing kitchen operations and improving customer satisfaction through effective leadership and innovative culinary strategies. Proficient in all aspects of hospitality, including front and back of house operations. Skilled in customer service, virtual assistance, administration, writing, data entry, social media management, and content creation. Experienced in event coordination, ensuring seamless execution of workplace.
Overview
10
10
years of professional experience
Work History
Cook
Nourishing Fork Catering
Austin
04.2024 - 05.2025
- Applied problem-solving skills to troubleshoot kitchen equipment issues
- Adapted quickly to changing customer preferences
- Successfully maintained a clean and safe kitchen environment
- Contributed 25% into menu planning
- Promote efficiency to customers dietary restrictions
- Demonstrated proficiency in various cooking techniques and plating
Supervisor
Sodexo
Austin
02.2023 - 10.2024
- Demonstrated proficiency in diverse cooking techniques across various menu items.
- Adapted rapidly to evolving menu requirements during peak seasons.
- Led kitchen operations effectively throughout football season, ensuring optimal performance.
- Promoted food efficiency in delivery processes to enhance customer satisfaction.
- Provided exceptional support to team members, fostering a collaborative environment.
- Assisted with inventory management to maintain optimal stock levels.
- Adhered strictly to safety guidelines when handling hot surfaces and sharp objects.
Front Desk Agent
JW Marriott
Austin
01.2022 - 01.2023
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Prep cook
Instawork Pro
Austin
08.2022 - 11.2022
- Demonstrated proficiency in various cooking techniques
- Exhibited strong teamwork skills
- Adapted quickly to changing menu requirements
Cook
Moody center
Austin
04.2022 - 09.2022
- Demonstrated visionary culinary skills
- Achieved results-oriented performance in fast-paced environment
- Exhibited persuasive communication in team collaboration
Lead Cook
Scout center
Nelspruit
07.2021 - 01.2022
- Directed food service operations at Scout Center
- Resolved complex challenges in food delivery
- Enhanced customer satisfaction by focusing on quality
- Improved business performance through strategic process enhancements
- Demonstrated visionary leadership in the culinary team
Cook
Allay Cantina
Dunedin
08.2019 - 12.2019
- Executed problem-solving skills in culinary tasks
- Achieved significant improvements in food quality
- Fostered a supportive work environment
Food service assistance
Mercy Hospital
Dunedin
09.2019 - 10.2019
- Facilitated efficient food services at Mercy Hospital
- Maintained high standards of cleanliness
- Ensured adherence to dietary requirements
- Resolved logistical issues swiftly
- Contributed to patient satisfaction
Hospitality Intern
Kalahari Resorts
Mount Pocono
11.2017 - 11.2018
- Spearheaded culinary operations at Kalahari Resorts
- Ensured premium food production
- Pioneered innovative food presentation methods
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Kept accurate records of guest transactions.
- Scheduled reservations for groups and special events.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
Lead cook
Eco Eden bush lodge
Nelspruit
01.2017 - 11.2017
- Led the kitchen team at Eco Eden Bush Lodge
- Introduced new, crowd-pleasing dishes, improving menu diversity
- Excelled in maintaining a clean, efficient kitchen environment
- Effectively managed food inventory, minimizing waste
- Enhanced customer satisfaction through exceptional culinary skills
Front Office
Protea hotel The winkler
White river
06.2015 - 06.2016
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Assisted with scheduling appointments for clients and visitors.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Diploma - Hospitality Management
Mpumalanga University
Nelspruit, MP, South Africa12.2016
Skills
- Customer service
- Food safety
- Menu planning
- Time management
- Problem-solving
- Detail-oriented
- Food presentation
- Sanitation practices
- Allergen awareness
- Teamwork
- Adaptability
- Communication
- Organization
- Creativity
- Hygiene standards
- Food preparation techniques
- Quality assurance
- Kitchen safety
- Microsoft Office
- Data entry
- Inventory management
- Report preparation
- Document organization
- Schedule coordination
- Attention to detail
- Business administration
- Document preparation
- Professional and mature
- Microsoft Excel
- Event coordination
Timeline
Cook
Nourishing Fork Catering
04.2024 - 05.2025
Supervisor
Sodexo
02.2023 - 10.2024
Prep cook
Instawork Pro
08.2022 - 11.2022
Cook
Moody center
04.2022 - 09.2022
Front Desk Agent
JW Marriott
01.2022 - 01.2023
Lead Cook
Scout center
07.2021 - 01.2022
Food service assistance
Mercy Hospital
09.2019 - 10.2019
Cook
Allay Cantina
08.2019 - 12.2019
Hospitality Intern
Kalahari Resorts
11.2017 - 11.2018
Lead cook
Eco Eden bush lodge
01.2017 - 11.2017
Front Office
Protea hotel The winkler
06.2015 - 06.2016
Diploma - Hospitality Management
Mpumalanga University